New Business Representative

Hastings Direct; East Midlands; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading insurance provider is looking for a New Business Representative to work in their Leicester office. This role involves providing customers with quotes for various insurance policies while delivering exceptional customer service. Candidates should be self-motivated, adaptable, and possess excellent communication skills. The role offers a salary starting at £25,150 with opportunities for increase and benefits, including hybrid working options.

Benefits

Up to 5% annual discretionary bonus

25 days holiday plus bank holidays

Pension match up to 10% of salary

Life insurance (4 × base salary)

Discounted company products

Tech scheme and health assessments

Qualifications

• Pride in one's work and focus on outcomes.
• Ability to adapt quickly and show resilience.
• Eagerness to build rapport with customers.

Responsibilities

• Provide customers with new quotes for insurance.
• Support customers in completing their policy purchase.
• Work with various digital products to assist customers.

Skills

Self-motivated

Comfortable with change

Positive and empathetic

Clear communicator

Adept at navigating software

Accountable and detail-oriented

Job description

New Business Representative

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!

Working Hours / Shift Patterns

You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift, you'll get time off in lieu.

Opening Hours

Monday to Friday 08:00‑19:00, Saturday 09:00‑17:00 and Sunday 09:00‑13:00.

Training

The main training period runs for the first 6 weeks and takes place face to face in the office. You will continue to work in the office until week 12; only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working.

Hybrid Working

With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary

The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12 months with the right focus on personal development.

Location

Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Your Role

The New Business team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.

Qualifications

• Self‑motivated individuals that take pride in what they do, uphold our values, and focus on outcomes.
• Someone comfortable with change, able to adapt quickly and show resilience.
• Colleagues with a positive, empathetic, and patient approach.
• Clear communicators who can build rapport and bring their personality to work.
• People adept at navigating software systems while managing a conversation.
• Someone who’s accountable, thorough, and pays attention to detail.

What We Offer

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes initial in‑house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on‑going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits

• Up to 5% annual discretionary bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys' – a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on‑site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 × base salary)
• Discounted Hastings Direct products
• Discounts & cashback with well‑known retailers
• Tech scheme, cycle to work, health assessments, and skin check – on completion of probation
• Refer a friend scheme – earn £500 for every friend you refer
• We will provide you all the tech that you need! Including a brand‑new Microsoft Surface laptop

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case‑by‑case basis. For more information on the DCS, please visit our inclusive business page on our careers site. If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at prior to starting any assessments, in order that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.