New Business Co-ordinator

ET Planning; Buckler's Park; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Discretionary bonus

24 days holiday + bank holidays + 3 on

Flexi-time

Time off in lieu

Company pension

Private medical insurance

Free on-site parking

Job summary

ET Planning in Crowthorne, Berkshire, is hiring a New Business Co-ordinator to manage every new enquiry from first contact through to decision. You will respond quickly, gather information, coordinate with planners, and prepare quotes using our templates.

Reporting to the Operations Manager, this permanent full-time role offers hybrid working after probation, a clear process, and a supportive team. Salary £35,000–£45,000 plus discretionary bonus and benefits.

Qualifications

• Very organised and able to manage multiple small tasks without dropping anything.
• Confident on the phone to speak with clients and colleagues.
• Comfortable with systems and data handling to keep records accurate.
• Clear, concise writing for quotes and communications.
• Willing to follow a defined process and raise issues when needed.

Responsibilities

• Reply to every new enquiry within four working hours and pass it to the right planner.
• Carry out checks on new clients and gather information needed for a planner to decide on the work.
• Keep enquiries moving with regular follow-up calls and emails, closing when appropriate.
• Put quotes together from templates once a planner sets the fee, send and follow up.
• Maintain records of enquiry source and progress; prepare a weekly summary.

Skills

Very organised

Confident on the phone

Comfortable with systems

Clear writing

Follow a clear process

Tools

Monday.com

Xero

e-signature tools

Job description

# New Business Co-ordinatorA new role looking after every new enquiry from first contact until the client decides.* Crowthorne, Berkshire* Full-time* Primarily office-based in Crowthorne, with some hybrid working by agreement after probation* £35,000 to £45,000 a year, depending on experience* Applications close 6 November 2026Apply for this roleA new role at the heart of how we welcome new clients. Permanent, full time (40 hours a week), reporting to the Operations Manager, starting January 2027.## About usET Planning is a town planning consultancy of around 20 people, based in Crowthorne, Berkshire. We help developers, landowners, businesses, councils and community groups with everything from small applications to major schemes.At ET Planning, you'll join a friendly, supportive and collaborative team where your contribution is valued, your development is encouraged, and you'll have the opportunity to grow your skills while playing a meaningful part in the success of the business.ET Planning recently won ‘Property Business of the Year’ at the Thames Valley Property Awards 2026.## About the roleWhen a client gets in touch for a quote, it's their first real experience of working with us. They should hear back quickly, speak to someone who takes an interest in their project, and be kept up to date until they've made their decision to instruct us.We're growing, and we want every new client to get that experience. You'll look after new enquiries from first contact until the client decides, including the checks we carry out before taking on a new client. Our planners can then focus on giving advice and setting fees.You don't need professional planning knowledge, because the role doesn't give technical planning advice.This is primarily an office-based role in Crowthorne, with some hybrid working available by agreement with the line manager following successful completion of the probation period.## What you'll do* Reply to every new enquiry within four working hours and pass it to the right planner.* Carry out our checks on new clients, and gather the information a planner needs to decide whether to take on the work.* Keep every enquiry moving with regular follow-up calls and emails, and close it off properly, with a reason, when it doesn't go ahead.* Put quotes together from our templates once a planner has set the fee, send them out, and follow them up until they're signed or expire.* Keep in touch with the architects and other professionals who recommend us, and book the catch-ups our planners have with them.* Keep our records accurate: where each enquiry came from and what happened to it.* Put together a short weekly summary of new, stalled and expiring enquiries.## What you won't do* Set or negotiate fees. A planner always sets the fee. You put the quote together and send it.* Give planning advice or run technical meetings. Clients always meet the planner who'll do their work.* Have a sales target. You'll be measured on whether enquiries are answered, followed up and recorded, not on how many are won.## What we offer* £35,000 to £45,000, depending on experience, plus a discretionary bonus scheme* 24 days' holiday plus bank holidays, and 3 days' Christmas holiday gifted* Flexi-time, in line with our flexi-time policy* Time off in lieu for additional hours worked* Company pension, with the option to pay bonuses into it* Private medical insurance once you've passed probation* A structured induction programme over your first few weeks, including training on our enquiry process, systems and services, alongside support from the Operations Team and wider planning team. We’ll agree development objectives with you as you settle into the role and provide ongoing training as the role develops.* Free on-site parking is available. Crowthorne train station is also approximately a five-minute walk from the office, making the office easily accessible by public transport.## How to applySend your CV, or your LinkedIn profile if it is up to date, and a short note about why you want the role, using the form below by the closing date. You must have the right to work in the UK.We are interviewing as we go along. If we find the right candidate we will make an offer before the closing date, and the role will then close early, so please apply as soon as you can rather than waiting for the deadline.We welcome applications from everyone and make decisions on merit alone. If you need any adjustments to apply or to attend an interview, just let us know. We'll use the information you send us only to consider your application, and keep it in line with our recruitment privacy notice.## How we think about this roleThis role is the first thing a new client experiences of the company, and the thing that gives our planners their time back. Thinking like a strong one:* **Own each enquiry end to end.** From the first reply to the signed quote or the closed file, it's yours. Nobody should have to ask \"what happened to that one?\"* **Be the quick first reply.** Four working hours is the standard. A fast, interested reply does more for the client's confidence than anything that comes later.* **Keep things moving.** Most follow-ups are a call, not an email. Chase kindly, chase on time, and close an enquiry off properly, with a reason, when it isn't going ahead.* **Protect the planner's time, and the planner's judgement.** You gather what they need, put the quote together and send it. You don't set the fee and you don't give planning advice. Knowing where that line is, and holding it, is the job.* **Record everything, so the company learns.** Where each enquiry came from, what it was worth, and why we lost the ones we lost. The weekly summary is only as good as the records behind it.* **Say when the process isn't working.** You'll see the whole funnel. If a step is slow, unclear or getting skipped, raise it with a suggestion.## What we are looking for### Essential* Very organised: able to keep lots of small tasks moving without dropping any* Confident on the phone, because most follow-ups are a call* Comfortable with systems and careful with data* Clear, simple writing* Happy working to a clear process, and willing to say when it is not working### Helpful, and we will teach the rest* Experience in a professional services, property, construction or planning business* Experience of Monday.com, Xero or e-signature toolsIf you can do the essentials and most of the rest, apply. We would rather see your application than not.Questions about this role? Ask Charlotte Ambrose, Operations Manager. Call 01344 508048 and ask for Charlotte.## What happens after you apply1. 1 ### Apply Send your CV and a short covering note through the vacancy page, telling us which role you are applying for.2. 2 ### We confirm You receive an email confirming we have your application and setting out these steps.3. 3 ### We review The hiring manager reads each application against the person specification for the role and chooses who to invite to interview.4. 4 ### Interview You meet the hiring manager and members of the team. Tell us in advance if you need any adjustments. Meetings are typically in person at our offices.5. 5 ### Decision and feedback We let every interviewed candidate know the outcome and give constructive feedback where we can.6. 6 ### Offer and references If we offer you the role, we confirm the details and take up references.7. 7 ### Welcome You start with an induction programme that runs over several weeks, and a six-month probation with a review at the end.## How to apply**Recruitment agencies:** We recruit directly and do not work with recruitment agencies. Candidates introduced by an agency or recruiter will not be considered, and no introduction fee will be payable for any CV sent to us. If you are interested in working here, please apply yourself.▸How we read applications