New Business Care Coordinator - Live in - Driving License Required

Helping Hands; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home care provider in Cambridgeshire is looking for a New Business Care Coordinator. This role involves coordinating care for customers, ensuring effective communication with families, and collaborating with internal teams. Candidates should have previous experience in the care sector and strong organizational and interpersonal skills. Benefits include annual leave, discounts, and employee programmes.

Benefits

23 days annual leave

Blue Light Card discounts

Employee assistance programme

Refer a friend scheme

Qualifications

• Previous experience as a care coordinator preferred.
• Passion for person-centred care.
• Ability to manage relationships with customers and families.

Responsibilities

• Monitor information on CRM for new business meetings.
• Update CRM with meeting status and progress.
• Liaise with customers and families regarding care.
• Collaborate with finance to ensure contract setup.
• Organize travel and arrival of carers.

Skills

Experience in care sector

Excellent planning and organizing

Excellent communication skills

Ability to build effective relationships

Job description

The New Business Care Coordinator will work closely with the New Business Team and care management team to manage and coordinate all live in care customers from the initial meeting right through to their care starting. This is a critical role who will help our new customers and their families feel a little bit better at a really difficult time.

Responsibilities

• Monitor all information on CRM to ensure that you are aware of all new business meetings in the region each day.
• Update CRM and the resourcing report with the status of all meetings and their status/progress.
• Liaise with customers and their families to ensure that we communicate efficiently and effectively how and who will be caring for themselves or their families. Take accountability and own the relationship with the customer and their families and other stakeholders until the commencement of care and ensure the smooth transition.
• Collaborate with the finance team to ensure that we have set up the contract correctly and have received the funds for all respite customers.
• Start all new business ensuring our customers needs and requirements are met, and they are truly delighted.
• Organise and coordinate the travel and arrival of our carers as communicated to our ccustomers and their families.

Qualifications & Experience

To be successful in this role you'll need to have previous experience of working in the care sector, preferably as a care coordinator. You'll need to be excellent at planning and organising, alongside having a passion for person centred care. We're looking for a candidate who has excellent communication skills, and someone who can build effective relationships, both internally and externally.

Company Overview

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire.

Benefits

• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Refer a friend scheme

Equality and Diversity

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.