New Business Advisor - Milton Keynes

Volkswagen Group; Stratford-on-Avon; Presencial; GBP 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discretionary 10% on-target bonus

Employer pension 9%

Company Car scheme for BEVs

Income protection

Life assurance 4x salary

Retail vouchers

Care Concierge

Will writing service

Cycle to work

Private medical insurance afterProb

Resumo da oferta

VWFS UK is seeking a responsive advisor to process dealer finance documents and respond to dealer inquiries by phone. You will handle data entry in internal systems with speed and accuracy, validate documents, and authorise payments to dealers as required.

The role requires strong communication skills, a customer‑centric approach, and the ability to work flexibly including evenings, weekends and some bank holidays.

Qualificações

• Experience in a customer service centre, call centre or finance company is desirable.
• Understanding of the Data Protection Act and Consumer Credit Act is desirable.
• Ability to work flexible hours including evenings, weekends and some Bank Holidays.
• Strong customer service focus with a professional demeanour.

Responsabilidades

• Respond to dealer enquiries by phone with timely, accurate information.
• Enter and handle customer and dealer data in internal systems per procedures.
• Validate customer documents and authorise appropriate payments to dealers.
• Liaise with other areas including Customer Services to resolve issues.
• Maintain up-to-date knowledge of FCA regulations to ensure competence.

Conhecimentos

PC literacy

Communication skills

Customer service experience

Data Protection Act

Consumer Credit Act

Customer focus

Pressure management

Ferramentas

CRM systems

Descrição da oferta de emprego

• Responding to dealer enquiries, mainly by phone.
• Entering / handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount.
• Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
• Close liaison with other business areas including Customer Services.
• Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role

This role is responsible for processing appropriate documents for finance submitted by Volkswagen Group Dealers/Retailers - verifying details and ensuring speedy pay out to our dealers. Advisors must possess a keen desire to ensure that dealer applications and queries, either over the phone or through correspondence, are dealt with quickly and efficiently. With key products and services aligned to some of the leading brands in the motor industry, our aim is to ensure second to none service levels and effective communications linked to timely and effective action.

• Full PC literacy essential
• Excellent written and spoken communication capabilities
• Previous customer service centre, call centre or finance company experience is desirable
• An understanding of the Data Protection Act and Consumer Credit Act is desirable
• Strong customer service focus essential and a customer friendly manner at all times
• Able to demonstrate systematic thought processes
• Able to cope with pressure and meet deadlines, and to work a flexible working pattern incl. evenings and weekends plus some Bank Holidays

Why join VWFS UK?

Youll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isnt just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

• Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
• Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
• Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
• Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you.
• We invest in our people and are passionate about driving development. Youll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.