New Business Account Handler - Corporate & Commercial

Howden Group Holdings; Great Warley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm in Great Warley is seeking a New Business Account Handler to ensure excellent client retention through exceptional service. Ideal candidates should have a passion for sales, a minimum of a year’s experience in a sales role, and be eager to grow in the insurance industry. This full-time role requires onsite work from Monday to Friday, offering a dynamic work environment and opportunities for career progression.

Benefits

Flexible working hours

Supportive team environment

Qualifications

• 12 months' experience in a sales role, ideally in insurance.
• Knowledge of General Insurance and the CII's Code of Ethics.
• Strong commitment to service standards.

Responsibilities

• Assist in achieving client retention targets with excellent service.
• Process new business quotes from warm leads.
• Handle all queries professionally in accordance with standards.
• Produce accurate documentation using relevant templates.

Skills

Accuracy and attention to detail

Excellent client service skills

Good negotiation and broking skills

Excellent oral and written communication skills

Ability to gather and analyze information

Ability to prioritize work and meet deadlines

Education

GCSEs A-C in Maths & English

Cert CII (desirable)

Acturis (desirable)

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Overview

Assist in achieving Group / Division client retention targets by providing an excellent level of service.

Processing new business quotes on a daily basis from warm leads.

Dealing with open quotes from a managed team inbox.

Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.

Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.

Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.

Produce accurate and professional documentation at all times using relevant Howden templates.

Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.

Actively cross‑sell products from other Divisions.

Liaise with and assist other branches and Group Resources as necessary.

Knowledge

Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.

A minimum of 12 months’ experience in a sales role where you want to pursue a career in insurance or if you are looking to take the next step from Personal Lines into Commercial insurance.

Skills

• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Good negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client’s level of understanding.
• Ability to persuade and influence others.

Qualifications

• GCSEs A‑C in Maths & English.
• Cert CII (desirable).
• Acturis (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable Adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours.

• or hybrid working

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Additional Information

Please note this is a full‑time, permanent opportunity. You will be based in our Brentwood office and be onsite Monday to Friday.

This role could suit someone who has a passion for sales and wants to pursue a career in insurance or someone who has a year's experience in industry and wants to join a fantastic team who can lead them to be a successful new business account handler.

Permanent