Neurosurgery Patient Pathway Assistant

Bristol NHS Foundation Trust; West of England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a dedicated administrative coordinator to support the Skull Base Neurosurgery team by managing patient admissions, scheduling clinics, and coordinating complex inpatient and day‑case activity, in line with NHS standards.

You will maintain PAS/EPR records, ensure timely PAS updates, and deliver a high‑quality service to patients, clinicians and external partners while working within a busy environment at one of Bristol's major hospitals.

Qualifications

• Good general education including GCSE Maths or English (or equivalent).
• Advanced keyboard and computer skills (Microsoft Office).
• Experience of working as part of a team in a multi-disciplinary environment.
• Experience of working under pressure.
• Ability to demonstrate customer or patient care skills.
• Fluent English is required for interview standards and NHS environment.

Responsibilities

• Support the Skull Base Neurosurgery team by managing patient admissions and scheduling in line with NHS standards and Trust policies.
• Maintain elective and urgent waiting lists; add, remove and update patient details in accordance with the Trust Patient Access Policy.
• Book and coordinate theatre lists, outpatient clinics, pre-operative assessments, diagnostic investigations and operation dates, ensuring accurate and timely PAS/EPR records.

Skills

Customer care

Deadline driven

Team player

Clinician communication

IT skills

Learn new IT skills

Work under pressure

Calm under pressure

Education

Good general education including GCSE Maths or English (or equivalent)

Tools

PAS training

Job description

Education/Training/Qualifications

Essential criteria

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. Our job adverts may close as soon as sufficient applications have been received. Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job Overview

The postholder will work closely with the Skull Base Neurosurgery team to provide comprehensive administrative support to the Neurosurgery service. This role combines responsibilities for managing outpatient appointments and coordinating complex inpatient and daycase activity. Key duties include ensuring the efficient scheduling of specialist clinics, admissions and theatre lists, maintaining accurate patient records and delivering a high quality, responsive service to patients, clinicians and external stakeholders.

Please note: This role is NOT eligible for visa sponsorship.

Previous applicants need not apply.

Main duties of the job

• Support the Skull Base Neurosurgery team by managing patient admissions and scheduling in line with NHS standards and Trust policies
• Maintain elective and urgent waiting lists; add, remove and update patient details in accordance with the Trust Patient Access Policy
• Book and coordinate theatre lists, outpatient clinics, pre‑operative assessments, diagnostic investigations and operation dates, ensuring accurate and timely PAS/EPR records.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

For full details of the job description and responsibilities please see the attached job description.

To provide comprehensive administrative support to the Skullbase clinical teams, ensuring efficient patient admission, scheduling, and coordination of care in line with NHS Constitution, waiting time standards, and the Trust’s Patient Access Policy. The role involves managing patient pathways, maintaining accurate records, and delivering a high standard of service to patients and staff.

Person specification

Education/Training/Qualifications

Essential criteria

• Good general education including GSCE in Maths or English (or equivalent)
• Advanced keyboard and computer skills (Microsoft office)

Desirable criteria

• Patient Administration System (PAS) training

Work Experience

Essential criteria

• Experience of working as part of a team in a multi-disciplinary environment.
• Experience of working under pressure
• Ability to demonstrate customer or patient care skills

Desirable criteria

• Experience in NHS or similar organisation
• Experience taking/making high volume calls and handling sensitive topics

Knowledge/Skills/Abilities

Essential criteria

• Excellent customer care skills
• The ability to work to tight deadlines in a highly pressured environment
• The ability to work under pressure, within a stressful environment, prioritise own workload and work to tight deadlines
• The ability to work as part of a team or in a team environment
• Ability to communicate with a broad range of individuals including clinicians
• Willingness and ability to learn new IT skills and technology

Personal Qualities/Special Circumstances

Essential criteria

• Confident and sympathetic when dealing with patients/staff
• Ability to be calm and professional when working under pressure

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.