Neurosciences Booking Administrator

University Hospital Southampton NHS FT; Southampton; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading healthcare provider in Southampton is seeking a full-time Booking Administrator to support the Neurosciences Team. The role involves clerical tasks, maintaining accurate records, and providing reception services. Candidates should have excellent communication skills, experience in customer service, and proficiency in Microsoft Office. This position offers an engaging working environment within one of England's largest acute teaching Trusts.

Benefits

Learning and development opportunities

Supportive team environment

Qualifications

• Good standard of education with literacy and numeracy skills.
• Experience of working in a customer-led environment.
• Evidence of computer literacy.

Responsibilities

• Provide clerical/administrative support including data input.
• Ensure accurate records are maintained.
• Provide reception services as required.

Skills

Customer service experience

Microsoft Office proficiency

Excellent telephone manner

Good communication skills

Organisational skills

Education

GCSE pass level 4-9 or equivalent

NVQ 2 diploma or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.

Main duties of the job

An exciting opportunity has arisen for a Booking Administrator to join the Neurosciences Team based at Southampton General Hospital. You will primarily be responsible for helping to maintain the smooth running of patients elective admissions for Neurosurgery and Neurology.

We are currently seeking to recruit a full time (37.5 hours) administrator.

We are ideally looking for someone who is enthusiastic, energetic, dynamic and has experience of working with the Trust computerised administration systems.

You will have experience of working with the general public and have an excellent telephone manner. You must be able to work well within a team and have good communication and organisational skills.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

• To provide clerical/administrative support including data input, assisting with photocopying, filing, typing, preparing and retrieving files and distribution of mail.
• Ensure that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
• Provide reception services as required, ensure that departmental telephone calls are answered in accordance with Trust policy. Courteously and efficiently dealing with these enquiries in a timely and efficient way referring as appropriate.
• Accurate and timely data input, collect and provide statistical information as required.
• Ensure adherence to standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.
• Assist in the arrangement of meetings and appointments relevant to the role, attend meetings as required and produce actions/minutes as required.
• Deal with concerns / complaints as appropriate, immediately escalating where necessary to the appropriate Team Leader for action.
• Work closely with and maintain excellent communication channels with both clinical and administrative staff.
• Ensure electronic systems are kept up to date as required; ensuring that information entered onto the system is in line with the Trust’s data quality standards.
• Order stationary as required.
• If and when required provide cross‑cover for other staff across the Trust to ensure a consistent and effective service is maintained at all times.
• Utilise paper‑light processes where appropriate.
• Proficiently use all electronic systems required for the role, this includes Microsoft Word, Excel, PowerPoint and Teams. Undertake training as required if new technology / systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes are maximised.

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4‑9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer‑led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts.

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together