Neurology Support Secretary

The Walton Centre NHS Foundation Trust and Charity; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Liverpool is seeking a full-time secretary to provide effective support to consultants and their clinical teams. Responsibilities include managing inquiries, transcribing correspondence, and coordinating with patients. Candidates should have strong communication skills and a knowledge of medical terminology. Join us in delivering outstanding neurology and neurosurgery services.

Qualifications

• Effective secretarial and administration service to consultants and their clinical team.
• Ability to deal with inquiries from medical staff and patients.
• Transcribing correspondence using digital dictation.

Responsibilities

• Provide a point of contact for inquiries on behalf of consultants.
• Deal with all incoming mail and refer investigation results appropriately.
• Assist patients in arranging translation and interpretation services.

Skills

Discretion

Medical terminology knowledge

Efficiency in dealing with inquiries

Education

Relevant qualifications or experience

Job description

We have x1 full time and x1 part time 30hrs post available. Please see advert for more detail.

To provide an effective secretarial and administration service to consultants and their clinical team. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies.

• Provide a point of contact for written and telephone enquiries on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact.
• Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basic information and non-clinical advice.
• Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information.
• Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outside agencies relating to the patient pathway. Generate routine and non-routine correspondence independently.
• Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required.
• Assist patients and their carers by arranging translation / interpretation facilities.

Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary of relevant problems, events, etc for ease of handover to the secretary on his/her return.

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world‑class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long‑term neurological conditions.

Please see the job description and person specification document for detailed information about the job description for this vacancy.