Network & Telecoms Engineer

NHS; Basingstoke; On-site; GBP 47,000 - 55,000; Full time

Job summary

A healthcare organization in Basingstoke is seeking a Network & Telecoms Engineer to maintain telecom systems and lead technical solutions. The candidate will ensure reliable services and engage with stakeholders. Requires experience in IT infrastructure and relevant certifications. Competitive salary of £47,810 to £54,710 per year, pro rata. Join a team dedicated to outstanding patient care.

Qualifications

• Extensive IT experience in digital infrastructure within an enterprise environment.
• Evidence of delivering digital solutions across multiple disciplines.
• Knowledge of IT best practice standards and procedures.

Responsibilities

• Implement and maintain network and telecoms infrastructure to ensure reliable services.
• Diagnose and resolve faults by completing Service Desk tickets.
• Deliver project tasks on time, providing regular updates to stakeholders.

Skills

Ability to communicate technical information

IT fault analysis and resolution

Project Management

Change Management

Education

Educated to degree level or equivalent

Vendor certification relating to network and/or telecoms

PRINCE2 Certification

Tools

Check Point firewalls

Extreme switches and wireless

Mitel IP Telephony

Job description

Hampshire Hospitals NHS Foundation Trust

Network & Telecoms Engineer

The closing date is 08 December 2025

Join us as a Network & Telecoms Engineer and play a key role in keeping our digital infrastructure running smoothly across all Trust sites. In this hands‑on, customer‑facing role, you will:

• Maintain and develop our network and telecoms systems to meet the evolving needs of staff, patients, and visitors.
• Lead technical solutions – identify, recommend, and implement cost‑effective technologies that drive innovation.
• Act as the technical lead on BAU and project tasks, collaborating with colleagues to troubleshoot complex issues and deliver multi‑disciplinary projects.
• Engage with stakeholders via phone, email, and face‑to‑face, always delivering a professional, high‑quality service.
• Participate in the 24/7 on‑call rota and carry out planned maintenance outside core hours, including evenings and weekends.

Main duties of the job

• Implement and maintain the Trust’s network and telecoms infrastructure to ensure reliable digital services for staff, patients, and visitors, including:
  • Wired and wireless networks
  • External connectivity (WAN, internet, remote access, VPN)
  • Firewalls
  • On‑premise and off‑premise network and telecoms systems
  • Telecoms solutions, including Mitel IP telephony
• Diagnose and resolve faults by completing assigned Service Desk tickets within SLA, keeping customers informed and escalating where necessary.
• Deliver assigned project tasks on time, providing regular updates to stakeholders and escalating risks promptly.
• Provide on‑site support across all Trust locations for BAU activities, ticket resolution, and project delivery.
• Manage system updates and upgrades with minimal disruption to live services.
• Create and maintain accurate documentation for all network and telecoms systems.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Job responsibilities

Please see the attached Job Description and Person Specification for further information about the post.

Training & Qualifications

• Educated to degree level or equivalent knowledge and skills gained through a combination of alternative study and employment.
• Evidence of continuing professional development pertaining to this post.
• Vendor certification relating to network and/or telecoms.
• PRINCE2 Certification

Experience & Knowledge

• Extensive IT experience, focussing on digital infrastructure, gained within an enterprise environment.
• Evidence of delivering digital solutions across multiple disciplines.
• Knowledge of IT "best practice" standards, procedures, policies, and protocols.
• Detailed specialist knowledge and expertise of at least two of the key areas: LAN, Wireless, Firewalls, IP Telephony.
• Knowledge and experience of working with digital infrastructure in a healthcare environment.
• Thorough understanding of IT Security.
• Able to demonstrate knowledge of the following: Check Point firewalls, Extreme switches and wireless, Network Access Control, Remote access & VPN solutions, Web gateway solutions, Mitel IP Telephony.

Skills & Ability

• Ability to understand, interpret and clearly communicate complex IT functionality issues or technical information to both technical and non-technical stakeholders at all levels.
• Able to plan and prioritise work.
• Able to analyse, investigate and resolve complex IT faults in a timely manner, whilst working under pressure.
• Able to fit and rack network equipment.
• Able to demonstrate Project Management experience.
• Able to demonstrate Change Management experience.

Other Specific Requirements

• Driver with Full licence to enable working between sites.
• Able to meet requirement to participate in the team's on‑call rota, providing 24/7 support.
• Flexible approach to working hours to meet our requirement to provide on‑site cover during core hours between 08:00 to 17:00, Monday to Friday.
• Willing to work outside of core hours (evenings, early mornings, weekends) as required to complete planned maintenance activities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire Hospitals NHS Foundation Trust

£47,810 to £54,710 a year, pro rata