Network & Telecoms Engineer

Hampshire Hospitals Nhs Foundation Trust; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare provider in the United Kingdom is seeking a Network & Telecoms Engineer to maintain and develop network systems. This hands-on role requires engaging with staff, patients, and visitors, managing system updates, and ensuring high-quality service delivery. The ideal candidate will have a proactive approach towards troubleshooting and supporting network functionalities across multiple locations. Participation in a 24/7 on-call rota is necessary.

Qualifications

• Hands-on, customer-facing experience in network and telecoms.
• Ability to lead technical solutions and implement cost-effective technologies.
• Experience in troubleshooting complex issues.

Responsibilities

• Maintain and develop network and telecoms systems.
• Act as technical lead on BAU and project tasks.
• Engage with stakeholders and deliver high-quality service.
• Participate in the 24/7 on-call rota for planned maintenance.

Job description

Overview

Join us as a Network & Telecoms Engineer and play a key role in keeping our digital infrastructure running smoothly across all Trust sites. In this hands‑on, customer‑facing role, you will:

Responsibilities

• Maintain and develop our network and telecoms systems to meet the evolving needs of staff, patients, and visitors.
• Lead technical solutions—identify, recommend, and implement cost‑effective technologies that drive innovation.
• Act as the technical lead on BAU and project tasks, collaborating with colleagues to troubleshoot complex issues and deliver multi‑disciplinary projects.
• Engage with stakeholders via phone, email, and face‑to‑face, always delivering a professional, high‑quality service.
• Participate in the 24/7 on‑call rota and carry out planned maintenance outside core hours, including evenings and weekends.
• Diagnose and resolve faults by completing assigned Service Desk tickets within SLA, keeping customers informed and escalating where necessary.
• Deliver assigned project tasks on time, providing regular updates to stakeholders and escalating risks promptly.
• Provide on‑site support across all Trust locations for BAU activities, ticket resolution, and project delivery.
• Manage system updates and upgrades with minimal disruption to live services.
• Create and maintain accurate documentation for all network and telecoms systems.

Infrastructure Components

• Wired and wireless networks
• External connectivity (WAN, internet, remote access, VPN)
• Firewalls
• On‑premise and off‑premise network and telecoms systems
• Telecoms solutions, including Mitel IP telephony

Vision & Culture

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive. We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer. The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.