Network Technical Assistant

South West Water; Northbourne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water utility company in Bournemouth is seeking a highly organised Network Technical Assistant to support the planning and management of water service delivery. The role involves liaising with field teams and ensuring compliance with standards while maintaining exceptional customer service. Key responsibilities include planning workloads, managing procurement activities, and supporting administrative tasks. Strong communication and planning skills are essential in this dynamic position.

Qualifications

• Experience in coordinating workloads and managing priorities effectively.
• Ability to maintain exceptional standards of customer service.
• Familiarity with compliance and regulatory requirements.

Responsibilities

• Plan field team workloads in line with SLA requirements.
• Manage requisitions and procurement activities efficiently.
• Record meeting minutes and actions accurately.

Skills

Strong communication

Excellent planning skills

Customer service standards

Job description

Job Description

We’re looking for a highly organised and customer-focused Network Technical Assistant to join our team in Bournemouth and play a pivotal role in supporting the delivery of safe, reliable and high-quality water services. In this fast-paced position, you’ll work closely with field teams, managers and partner organisations to plan work effectively, manage customer contact, and ensure compliance with performance and regulatory requirements. This role requires strong communication, excellent planning skills and the ability to juggle competing priorities while maintaining exceptional customer service standards.

What You’ll Be Doing

Effectively planning field team workloads in line with SLA requirements and understanding task priorities. Releasing jobs to partners through the system on time and ensuring compliance with financial and technical standards. Creating and updating work orders to support network workstreams.

Managing requisitions, goods receipts and procurement activities to ensure materials and equipment are ordered efficiently and in line with company policy. Completing RAR maintenance workflows within agreed timescales. Supporting the Asset & Area Manager with diary management, meeting prioritisation and other administrative duties.

Attending meetings as required and recording minutes and actions accurately. Meeting all agreed KPIs and statutory reporting requirements relate...