Network Technical Assistant

South West Water; Bournemouth; On-site; GBP 27,000 - 30,000; Full time

Job summary

A respected regional water service provider in Bournemouth is looking for a Network Technical Assistant to support the delivery of reliable water services. Responsibilities include planning field workloads, managing customer contacts, and ensuring compliance with performance standards. Candidates should have 5 GCSEs, strong IT skills, and experience in customer service. This role offers a salary between £27,000 and £30,000 per year.

Benefits

Generous holiday allowance

Discretionary bonus

Competitive pension scheme

Share-save scheme

Health benefits

Wellbeing support programmes

Cycle to Work scheme

Qualifications

• 5 GCSEs (or equivalent) in core subjects at Grade C or above.
• Experience in a busy office, ideally in service delivery.
• Proven track record in delivering excellent customer service.

Responsibilities

• Plan workloads for field teams effectively.
• Manage customer contacts and ensure compliance.
• Record meeting minutes accurately and support the Asset Manager.

Skills

Strong communication

Excellent planning skills

Customer service

IT capability including MS Office

Ability to multitask and prioritize

Education

5 GCSEs including Maths, English, Science

Job description

AtSouth West Waterwe believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

About the Role

We’re looking for a highly organised and customer‑focused Network Technical Assistant to join our team in Bournemouth and play a pivotal role in supporting the delivery of safe, reliable and high‑quality water services. In this fast‑paced position, you’ll work closely with field teams, managers and partner organisations to plan work effectively, manage customer contact, and ensure compliance with performance and regulatory requirements.

This role requires strong communication, excellent planning skills and the ability to juggle competing priorities while maintaining exceptional customer service standards.

What You'll Be Doing

• Effectively planning field team workloads in line with SLA requirements and understanding task priorities.
• Releasing jobs to partners through the system on time and ensuring compliance with financial and technical standards.
• Creating and updating work orders to support network workstreams.
• Managing requisitions, goods receipts and procurement activities to ensure materials and equipment are ordered efficiently and in line with company policy.
• Completing RAR maintenance workflows within agreed timescales.
• Supporting the Asset & Area Manager with diary management, meeting prioritisation and other administrative duties.
• Attending meetings as required and recording minutes and actions accurately.
• Meeting all agreed KPIs and statutory reporting requirements related to network operations administration.
• Making professional customer calls and recognising the CMEX impact of every interaction.
• Supporting the network team with resolving customer complaints or unwanted calls.
• Working collaboratively with other departments to ensure work is completed on time and information is shared appropriately.
• Planning and coordinating visits for Network teams and tracking jobs through to completion.
• Offering flexibility to work outside core hours during events, peak periods or customer‑impacting situations.

What We're Looking For

• 5 GCSEs (or equivalent) including Maths, English and a Science subject at Grade C or above.
• Experience working in a busy office environment, ideally in a service delivery setting.
• Proven track record of delivering excellent internal and external customer service including handling difficult situations.
• Strong general IT capability including MS Office with the ability to learn new systems quickly.
• Ability to interpret and assess numerical/statistical information.
• Good local knowledge to support effective planning.
• Ability to multitask, prioritise, and manage multiple rotas.
• Innovative mindset with a willingness to question existing approaches.
• Self‑motivated, able to work independently, and aware of when to escalate issues appropriately.

What's In It For You?

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share‑save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

£27,000 - £30,000 a year

Closing Date: 11th December 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.