Network Support Technician

Deerfoot Recruitment Solutions Limited; City Of London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading digital media network is seeking a Network Support Technician for a mix of remote and on-site work in North East London. The role involves maintaining and supporting a nationwide network of digital displays, providing fault diagnosis, managing technical documentation, and building client relationships. Ideal candidates should have substantial IT and networking knowledge, alongside problem-solving skills. With a salary of up to £35K plus benefits, this position offers opportunities for career development.

Benefits

Training and career development opportunities

Social events and company conferences

Enhanced pension contribution

Subsidised gym membership

Qualifications

• Previous experience in IT support and networking is essential.
• Experience with remote support tools like TeamViewer preferred.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Conduct remote and on-site fault diagnosis and resolution.
• Install, replace, and maintain equipment.
• Manage the ticketing system and technical documentation.
• Monitor and update digital signage content.
• Assist with project tasks and asset management.
• Build strong client relationships.

Skills

IT and networking knowledge

AV/digital signage experience

Excellent knowledge of Windows OS

Problem solving, especially with ISPs

Remote support experience

Strong problem-solving, communication, and organisational skills

UK Driving Licence

Job description

Network Support Technician - 4 days North East London, 1 day remote - up to 35K plus benefits

A leading digital media network is seeking a Network Support Technician to maintain and support its nationwide network of digital displays. This role involves a mix of remote and on-site work, ensuring systems operate reliably and efficiently.

Key Responsibilities:

• Remote and on-site fault diagnosis and resolution
• Equipment installation, replacement, and maintenance
• Manage and update the ticketing system and technical documentation
• Monitor and update digital signage content
• Assist with project tasks and stock/asset management
• Build strong relationships with clients and build teams

Skills & Experience:

• IT and networking knowledge
• AV/digital signage experienceExcellent knowledge of Windows OS (Windows 7, 10 & 11 Embedded)
• Experienced in problem solving, especially with ISPs (ADSL, VDSL 3G & 4G)
• Remote support experience (eg, TeamViewer)
• Strong problem-solving, communication, and organisational skills
• UK Driving Licence

Salary: up to 35K

Benefits:

• Fast-paced, collaborative environment
• Training and career development opportunities
• Social events and company conferences
• Enhanced pension contribution and subsidised gym membership

Ready to take your technical skills to the next level? Apply today and join a team at the forefront of digital display innovation!