Network Support Technician

First Military Recruitment Ltd; City Of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Network Support Technician to handle remote and on-site fault resolutions, manage ticket systems, and assist with network installations. Ideal candidates will have networking skills, experience with TeamViewer, and knowledge of Windows OS. The role promotes a collaborative working environment and offers various training and social benefits.

Benefits

Regular social events

In-house training and induction

Enhanced 5% Pension Rate

Subsidised gym membership

Company conferences and events

Qualifications

• Strong skills in computer networking and digital signage.
• Experience with Windows OS, especially Windows 7, 10 & 11 Embedded.
• Proven problem-solving abilities, particularly with ISPs, and experience with TeamViewer for remote support.

Responsibilities

• Resolve faults remotely using various tools.
• Handle on-site fault resolution and equipment diagnostics.
• Manage the ticket management system and identify reporting trends.
• Prepare and plan installations, configuring equipment and managing stock.
• Collaborate with internal teams and build rapport with clients.

Skills

Computer networking skills

AV/digital signage knowledge/experience

Excellent knowledge of Windows OS

Experienced in problem solving with ISPs

Experience in remote support via TeamViewer

Excellent workmanship and teamwork

Excellent written and oral skills

Excellent attention to detail

Full UK Driving Licence

Computer literate

Job description

LB421 - Network Support Technician

Salary: £30,000 - £35,000

Location: Farringdon, London

Overview

First Military Recruitment are currently seeking a Network Support Technician on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities

• Remote fault resolution via various available tools and programs.
• On site fault resolution.
• Equipment replacement and diagnostics at client sites.
• Managing ticket management system.
• Identifying trends and reporting on them.
• Creation of technical and documentation (procedures, hardware & software setups).
• Undertaking extensive maintenance visits on each site, to ensure a fully operational system.
• Monitor, manage and update digital signage platform daily with existing and new inventory.
• Undertake key project management tasks, as instructed by Project Manager.
• Stock allocation & management through asset management system.
• Installation planning and preparation.
• Configuring equipment prior to installations and site visits.
• Network cabinet building.
• Work effectively with a variety of internal teams, including Asset Development, Sales and Finance.
• Undertake screen upgrades on site under the management of Project Manager.
• Build a strong rapport with building management teams through on-site visits and email/phone.
• Assist in scheduling client content and dynamic content.

Skills and Qualifications

• Computer networking skills.
• AV/digital signage knowledge/experience.
• Excellent knowledge of Windows OS (Windows 7, 10 & 11 Embedded).
• Experienced in problem solving, especially with ISPs (ADSL, VDSL 3G & 4G).
• Experience in remote support via TeamViewer.
• Excellent workmanship and teamwork.
• Experienced in problem solving.
• Excellent written and oral skills.
• Excellent attention to detail and thorough planning.
• Full UK Driving Licence.
• Computer literate.

Benefits

• A fun and social working environment with regular social events.
• A dedicated and thorough induction and in-house systems training.
• Periodical industry training programs - in-house and external as required by the role.
• Regular events and company conferences.
• Enhanced 5% Pension Rate.
• Subsidised gym membership.