Network Support Engineer (Weekends)

Hamilton Barnes; Glasgow; Hybrid; GBP 132,000; Full time

Job summary

A leading network solutions provider located in the UK is seeking a skilled engineer to tackle complex networking challenges. You'll provide high-quality service, troubleshoot intricate issues, and mentor peers. A strong technical background in routing, switching, and security is essential. This role offers a hybrid working model and a competitive salary of £132,000 per annum.

Benefits

Cutting-edge network hardware and software

Culture valuing technical skill and autonomy

Opportunities for long-term career growth

Qualifications

• Strong all-round networking expertise is essential.
• Hands-on experience in troubleshooting is crucial.
• Excellent communication skills are required.

Responsibilities

• Provide high-quality technical service to customers.
• Troubleshoot and resolve complex network issues.
• Mentor peers and contribute to technical excellence.

Skills

Networking expertise - Routing, Switching, Security, Wireless

WAN/LAN, DNS, network performance fundamentals

Troubleshooting complex enterprise environments

Excellent problem-solving and analytical skills

Strong documentation and collaboration skills

Job description

Join a pioneering organisation that's redefining the future of enterprise networking. This is not your standard support role - it's an opportunity to work at the forefront of next‑generation network infrastructure, tackling some of the most complex and unique network challenges in the industry.

You'll operate across every layer of the stack - diagnosing and resolving intricate problems, influencing product direction, and sharpening your skills in an environment where no two challenges are the same. If you're the type of engineer who thrives on variety, problem‑solving, and technical depth, this is where your career accelerates.

Responsibilities

• Provide consistently high‑quality technical service to customers, earning trust through accuracy, responsiveness, and results.
• Deliver actionable product feedback and insights to engineering teams, shaping the next generation of networking technology.
• Troubleshoot and resolve complex issues across routing, switching, security, and wireless networks.
• Manage and support large‑scale enterprise customer environments, primarily remotely.
• Identify, document, and elevate product bugs with precise reproduction steps.
• Produce and maintain clear documentation, knowledge base content, and feature requests.
• Mentor peers, improve internal processes, and contribute to technical excellence across the organisation.

Skills / Must Have

• Strong all‑round networking expertise - Routing, Switching, Security, and Wireless.
• Fluent across WAN/LAN, DNS, and network performance fundamentals.
• Hands‑on experience troubleshooting and supporting complex enterprise environments.
• Confident communicator with excellent problem‑solving and analytical skills.
• Calm under pressure, thrives in fast‑paced, evolving environments.
• Strong documentation, collaboration, and process improvement mindset.

Benefits

• Work with cutting‑edge, proprietary network hardware and software developed in‑house.
• Be part of a culture that values deep technical skill, autonomy, and impact.
• Collaborate with some of the brightest minds in modern networking and cloud infrastructure.
• Hybrid working model - office collaboration Tuesday to Thursday.
• Competitive compensation, benefits, and long‑term career growth.

Salary

£132,000 per annum

Location

Remote - working hours Thursday to Monday