Network Support Engineer - Travel & Leisure

Hamilton Barnes Associates Limited; City Of London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading recruitment agency is seeking a Network Support Engineer to provide hands-on support in a vibrant role. You will optimise LAN/WAN performance, support Cisco environments, and assist in network upgrades. Offered are 25 days annual leave, a final salary pension scheme, and opportunities for professional development in London. Salary is between £55,000 and £65,000 per annum.

Benefits

Final salary pension scheme

25 days annual leave plus bank holidays

Free rail travel

Ongoing professional development support

Qualifications

• CCNA-level knowledge of routing, switching, and network fundamentals.
• Experience supporting Cisco network environments.
• Strong troubleshooting and diagnostic skills.

Responsibilities

• Provide hands-on support and troubleshooting across Fortinet SD-WAN and Cisco network infrastructure.
• Monitor, maintain, and optimise LAN/WAN performance.
• Work closely with IT teams on project deployments.

Skills

CCNA-level knowledge of routing and switching

Experience supporting Cisco network environments

Exposure to Fortinet firewalls or SD-WAN

Strong troubleshooting and diagnostic skills

Excellent communication and teamwork abilities

Desire to progress into project and design work

Job description

Are you looking for an exciting new opportunity? Join one of the UK’s busiest rail networks, operating around 1,600 trains a day and carrying over 400,000 passengers each weekday across 181 stations and 540 miles of track. The company is proud to run the nation’s first domestic high-speed service with Javelin trains, setting new standards in efficiency and performance. With a dedicated team of more than 4,500 employees, they continue to play a vital role in keeping London and the surrounding regions connected every day.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities

• Provide hands‑on support and troubleshooting across Fortinet SD‑WAN and Cisco network infrastructure.
• Monitor, maintain, and optimise LAN/WAN performance across multiple sites.
• Assist in network upgrades, patching, and configuration changes.
• Work closely with the wider IT and infrastructure teams on project deployments.
• Escalate complex issues to senior engineers while maintaining strong service levels.
• Contribute to continuous improvement initiatives and network documentation.

Skills / Must Have

• CCNA-level knowledge of routing, switching, and network fundamentals.
• Experience supporting Cisco network environments.
• Exposure to Fortinet firewalls or SD‑WAN (training provided).
• Strong troubleshooting and diagnostic skills.
• Excellent communication and teamwork abilities.
• A genuine desire to progress into project and design work.

Benefits

• Final salary pension scheme
• 25 days annual leave (plus bank holidays)
• Free rail travel across the organisation’s network
• Ongoing professional development and certification supportOpportunity to transition into network project engineering roles

Location

• 3 days a week in the office
• London Bridge

Salary

• £55,000 – £65,000 per annum