Network Support Engineer - Systems Integrator

Hamilton Barnes Associates Limited; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A global connectivity and media technology specialist is seeking a Network Support Engineer to provide expert technical assistance and maintain network performance for media and entertainment clients. Responsibilities include troubleshooting network incidents and collaborating with global teams. A proactive mindset and excellent communication skills are essential. This hybrid role offers training opportunities in a niche, high-growth sector.

Benefits

Training in Linux and network automation

Development on media industry technologies

Opportunity to collaborate with global teams

Great training and progression opportunities

Qualifications

• Solid experience in network operations, troubleshooting, and support.
• Hands-on background in routing and switching.
• Familiarity with Fortinet firewalls.

Responsibilities

• Troubleshooting and resolving network incidents across routing, switching, and firewalls.
• Supporting and maintaining the core Arista network.
• Participating in on-call rotation to support critical media operations.

Skills

Network operations

Troubleshooting

Routing

Switching

Firewalls

Communication skills

Tools

Arista

HP

Dell

Fortinet

Palo Alto

Juniper SRX

Job description

Ready to keep creative networks running at peak performance?

Join a global connectivity and media technology specialist supporting some of the most innovative companies in film, TV, and digital production. The organisation is trusted for delivering secure, high-performance network and cloud services that enable seamless global collaboration.

The team is hiring a Network Support Engineer to provide expert technical assistance, monitor and maintain network performance, and ensure uninterrupted connectivity for media and entertainment clients. The role will involve troubleshooting complex issues, optimising configurations, and supporting service delivery excellence.

Empower the world’s storytellers with reliable connectivity. Apply now!

Responsibilities

• Troubleshooting and resolving network incidents across routing, switching, and firewalls
• Supporting and maintaining the core Arista network, alongside HP and Dell switching
• Working with Fortinet firewalls, plus exposure to Palo Alto and Juniper SRX
• Collaborating with global network teams (UK & US) to maintain performance and uptime
• Participating in on-call rotation (1 week in 8) to support critical media operations
• Learning Linux, network automation, and industry-specific media technologies

Requirements

• Solid experience in network operations, troubleshooting, and support
• Hands‑on background in routing and switching (Arista, HP, Dell, or similar)
• Familiarity with Fortinet firewalls (other vendor exposure beneficial)
• Experience within an Enterprise or ISP/NOC environment
• A proactive mindset and willingness to learn
• Excellent communication skills and a team-focused attitude
• Strong cultural fit – this is a social, high-energy team that values personality as much as technical skill

Benefits

• Training in Linux and network automation
• Development on media industry technologies – rare experience in a niche, high-growth sector
• Opportunity to collaborate with global teams across London and the US
• Hybrid – 2 days a week in Tottenham Court Road office
• Great training and progression opportunities

Salary

• £40,000 – £45,000 per annum
• On-call allowance: £10,000 – £14,000 per annum