Network Service Technician

Thames Water; Ashford; On-site; GBP 29,000; Full time

Job summary

A leading water utility provider in the UK is seeking a Network Service Technician to resolve customer issues and ensure optimal water supply. You will engage with customers, manage network challenges, and require excellent service skills. No prior experience is needed as comprehensive training will be provided. Attractive benefits include a starting salary of £28,970 and generous annual leave.

Benefits

Starting salary of £28,970 per annum

Annual leave - 24 days holiday

Company van and PPE

Performance-related pay plan

Generous Pension Scheme

Access to health and wellbeing benefits

Qualifications

• Excellent customer service experience is necessary.
• Ability to work independently and manage time effectively.
• A can-do attitude and confidence in completing tasks.

Responsibilities

• Resolve customer network challenges to ensure minimal disruption.
• Respond to and resolve issues at customer locations.
• Control burst mains and assist in emergency repairs.

Skills

Excellent customer service experience

Can-do attitude

Self-motivated

Time management

Solution-focused attitude

Education

Full UK driving licence

Job description

This is an exciting and varied customer-facing role where, day to day, you will be resolving customer network challenges to ensure minimal disruption to customer supply.

You will be meeting and helping different people every day, working on a variety of projects, ensuring that the best service is given to our customers.

What you’ll be doing as a Network Service Technician:

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
• Working with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries and loss of supply out in the field.
• You will also help control burst mains, ensuring isolation to facilitate planned work, emergency repairs and maintenance.
• Looking after valve operations and water sampling, valve checks, and planning.
• Work well within a team covering core and standby hours through all hours of the day. (on standby rota)
• You will receive a comprehensive training plan, so no experience is needed, just the desire to learn and excellent customer service skills.

Base location: Ashford Common - TW15 1RU or Deephams - Enfield, North London - N9 0BA

Working pattern or hours: 38 Hours per week. The working pattern will consist of Monday - Friday, plus the addition of Standby weeks that will incorporate working weekends over an 8-week pattern.

What should you bring to the role?

Essential criteria you’ll need are:

• Have an excellent customer service experience.
• Have a can-do and positive attitude.
• Be self‑motivated.
• Be confident in completing tasks to the best of your ability.
• Work independently.
• Have excellent time management.
• Have a solution‑focused attitude.
• Full UK driving licence and is happy to drive between jobs.
• Our customers are at the heart of everything we do, so previous customer service experience within a constantly changing environment is essential.

Additional skills and experiences would be great to have/bring:

• Having basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential, as full training is provided.

What’s in it for you?

• Offering a starting salary of £28,970 per annum, depending on skills and experience.
• Annual Leave – 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
• Company Van and PPE provided for business use only.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.