Network Protection Investigator

Pertemps; Isleworth; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading water services company in the UK is seeking a Network Protection Investigator to join their Environmental Performance Team. In this role, you will engage with customers to address sewer misuse while working independently in your designated area. The ideal candidate will possess strong communication skills, the ability to manage diverse customer relationships, and a clean driving license. This position offers a salary of £28,000 to £32,000 per annum, flexible working patterns, and benefits including annual leave and a pension scheme.

Benefits

Annual Leave - 24 days holiday per year

Company vehicle for business use

Performance-related pay plan

Generous Pension Scheme

Access to health and wellbeing benefits

Qualifications

• Experience of working with diverse customer relationships.
• Confident and persuasive communicator at all levels, both written and verbal.
• Dedicated and can work alone, effectively managing own time.
• Team player who can work collaboratively while managing own workload.

Responsibilities

• Actively reduce blockages and pollution in the wastewater network.
• Engage with customers daily on best kitchen practices.
• Support customers in grease management and waste disposal.

Skills

Customer management

Persuasive communication

Time management

Team collaboration

Smartphone usage

Tools

MS Office

Job description

We currently have a great opportunity to join us as a Network Protection Investigator in our Environmental Performance Team.

This role provides a unique opportunity to be part of an expanding team tackling sewer misuse across the wastewater network.

What you’ll be doing as a Network Protection Investigator:

• By working with customers, you will actively be part of reducing blockages, sewage floodings and pollution; protecting our network, customers, and the environment alike.
• Within this role, you will be the sole worker for your area.
• Working with customers to solve waste network issues following a proven process of engagement.
• You will work closely with our customers to support and educate them in grease management and the correct disposal of waste.
• You will visit and engage with customers daily on best kitchen practice to stop the misuse of drains and prevent further 'Fatbergs' from forming.

Base location:

Mogden -TW7 7LW, you will be field-based covering postcode area SW1 - SW11 with access to your local TW site.

Working pattern or hours:

36 Hours per week (Mon – Fri) and some evening visits will be required; however, it is also a flexible role where working hours can be accommodated.

What should you bring to the role?

• Experience of working with and managing diverse customer relationships.
• Be a confident and persuasive communicator at all levels, both written and verbal.
• Be a dedicated person who can work alone, effectively managing your own time to deliver results.
• Be a team player who can work towards a team objective whilst managing your own workload remotely. This will involve being collaborative and supportive in your approach to work.
• Ability to use an Android Smartphone and basic knowledge of MS Office, with training provided.
• Due to the nature of the role, a clean driving license is essential as the post will work across several areas in the region.

Additional skills and experiences would be great to have/bring:

• Desirable knowledge of the sewer network is desirable but not essential, as training will be provided.

What’s in it for you?

• Offering a salary between £28,000 and £32,000 per annum, depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
• Company vehicle for business use only and fuel card.
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.