Network Product & Service Delivery Lead

Government Recruitment Service; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Belfast is seeking experienced Service and Product Managers to oversee daily operations and improvements of network services. The role involves managing incident and problem management processes, collaborating with engineers, and ensuring compliance with ITIL best practices. Ideal candidates will have a robust understanding of IT environments and the ability to drive performance enhancements to ensure service delivery across the UK. Apply today to contribute to vital services supporting over 800 sites nationwide.

Qualifications

• Experience in service management within a large-scale organisation.
• Excellent understanding of IT products and services.
• Ability to deliver successful outcomes in a fast-paced environment.

Responsibilities

• Support engineers using Incident and Problem Management processes.
• Manage supplier cases ensuring incident resolution.
• Analyse data to improve performance and drive service enhancements.
• Lead and manage change processes collaborating with engineers.
• Produce performance reports to enhance network health.
• Track and manage network assets, maintaining documentation.

Skills

Service and Product management

Incident Management

Change Management

Problem Management

ServiceNow

Data Analysis

Stakeholder Engagement

Network Troubleshooting

Job description

A government agency in Belfast is seeking experienced Service and Product Managers to oversee daily operations and improvements of network services. The role involves managing incident and problem management processes, collaborating with engineers, and ensuring compliance with ITIL best practices. Ideal candidates will have a robust understanding of IT environments and the ability to drive performance enhancements to ensure service delivery across the UK. Apply today to contribute to vital services supporting over 800 sites nationwide.