Network Product and Service Owner

DWP Digital; Lancashire; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

A leading government department in the UK is seeking a Network Product and Service Owner to ensure network stability and security. The role involves resolving complex issues, managing configurations, and driving service improvements. You will collaborate with stakeholders and work in a hybrid model. The position offers a competitive salary of up to £39,621 plus a generous benefits package including pension contributions, flexible working, and professional development opportunities.

Benefits

28.97% employer pension contributions

Flexible working hours

Generous holiday package

Professional development opportunities

Discounts on shopping

Qualifications

• Proven experience in Product ownership and management.
• Ability to manage multiple pieces of work effectively under pressure.
• Experience in IT Service Management duties.

Responsibilities

• Help keep networks stable and secure.
• Resolve complex network issues and prevent outages.
• Manage configuration changes and drive service improvements.

Skills

Product ownership

Stakeholder management

Technical communication

Data analysis

IT Service Management

Job description

About the Role

You’ll help keep our networks stable, secure and performing at their best. That means working with engineers, suppliers and stakeholders to resolve complex network issues quickly, prevent outages before they happen and ensure seamless connectivity across our infrastructure. You’ll dive into everything from troubleshooting WAN/LAN performance and analysing network telemetry to managing configuration changes and driving service improvements. You’ll also play a big part in shaping the future of our network products, supporting new technologies like SD‑WAN and cloud integrations, whilst making sure we stay ahead of security vulnerabilities and performance challenges. This is a role for someone who loves problem solving, thrives on technical detail and wants to make a real impact on enterprise‑scale infrastructure.

Key Responsibilities

• Proven experience and knowledge of Product ownership and Product management in an IT environment.
• Track record of developing effective relationships with key stakeholders and working collaboratively with colleagues across multi‑functional teams.
• Demonstrate good experience of effectively communicating at different levels across a range of stakeholders using a variety of methods including digital, written and verbal. This includes the capability to translate a technical problem into language that all stakeholders can understand.
• Demonstrable experience of analysing and interpreting complex data and/or technical information, using sound judgement, to recommend considered approaches to improve situations and tasks and give explanations to colleagues, stakeholders and customers using the most appropriate method of communication to simplify and ensure understanding.
• Proven experience of working under pressure, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner.
• Demonstrate working experience and knowledge of IT Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to...

Our Mission

We are looking for a Network Product and Service Owner to join our community of tech experts in DWP Digital. We’re using fresh ideas and leading‑edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK’s largest government department. We help people into work and make payments worth over £195 bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

Compensation and Benefits

Pay up to £39,621 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work‑life balance.

Hybrid Working: We work a hybrid model – you’ll spend some time working at home and some time collaborating face‑to‑face in a hub.

Pay: We offer competitive pay of up to £39,621.

Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £11,000 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi‑time. You’ll also get all the usual public holidays.

We have a broad benefits package built around your work‑life balance which includes:

• Flexible working including flexible hours and flex‑friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with “I Can Be Me in DWP”
• Discounts and savings on shopping, fun days out and more
• Interest‑free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities

Our award‑winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards