Network Problem Manager - Root Cause & Stability Leader

CityFibre; Salford; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading fibre network provider in the UK seeks a Network Problem Manager to manage complex network issues and drive service improvements. The ideal candidate will possess strong analytical skills and experience in structured problem management practices. This full-time role involves collaboration with cross-functional teams to enhance network stability and customer satisfaction, along with a competitive salary and benefits package.

Benefits

25 days annual leave

Private medical insurance

Family-friendly policies

Qualifications

• Experienced in resolving complex network issues using structured Problem Management practices.
• Skilled in analysing data from multiple monitoring sources to identify root causes.
• Proficient in ITSM platforms for managing Problem Records and generating reports.

Responsibilities

• Manage the full lifecycle of network-related problems including analysis and resolution.
• Lead cross-functional teams to implement permanent fixes and enhance network stability.
• Support major incident management and service improvement initiatives.

Skills

Load Balancing

Splunk

Network Management

Juniper

Network Administration

MPLS

Job description

A leading fibre network provider in the UK seeks a Network Problem Manager to manage complex network issues and drive service improvements. The ideal candidate will possess strong analytical skills and experience in structured problem management practices. This full-time role involves collaboration with cross-functional teams to enhance network stability and customer satisfaction, along with a competitive salary and benefits package.