Network Operations Planner & Admin

South West Water; Bournemouth; On-site; GBP 27,000 - 30,000; Full time

Job summary

A respected regional water service provider in Bournemouth is looking for a Network Technical Assistant to support the delivery of reliable water services. Responsibilities include planning field workloads, managing customer contacts, and ensuring compliance with performance standards. Candidates should have 5 GCSEs, strong IT skills, and experience in customer service. This role offers a salary between £27,000 and £30,000 per year.

Benefits

Generous holiday allowance

Discretionary bonus

Competitive pension scheme

Share-save scheme

Health benefits

Wellbeing support programmes

Cycle to Work scheme

Qualifications

• 5 GCSEs (or equivalent) in core subjects at Grade C or above.
• Experience in a busy office, ideally in service delivery.
• Proven track record in delivering excellent customer service.

Responsibilities

• Plan workloads for field teams effectively.
• Manage customer contacts and ensure compliance.
• Record meeting minutes accurately and support the Asset Manager.

Skills

Strong communication

Excellent planning skills

Customer service

IT capability including MS Office

Ability to multitask and prioritize

Education

5 GCSEs including Maths, English, Science

Job description

A respected regional water service provider in Bournemouth is looking for a Network Technical Assistant to support the delivery of reliable water services. Responsibilities include planning field workloads, managing customer contacts, and ensuring compliance with performance standards. Candidates should have 5 GCSEs, strong IT skills, and experience in customer service. This role offers a salary between £27,000 and £30,000 per year.