Network Operations Manager

NHS; Milton Keynes; On-site; GBP 45,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a Network Operations Manager to oversee operational performance across multiple sites in the South of England. The ideal candidate will have a strong background in healthcare operations and experience in managing teams. Responsibilities include driving service excellence, fostering collaboration, and implementing strategic initiatives. A commitment to NHS principles is essential. This role offers competitive benefits including a pension scheme, annual leave, and personal development opportunities.

Benefits

NHS Pension with 20.6% Employer Contribution

25 days annual leave plus Bank holidays

Continuous personal and professional development

Cycle to work scheme

Access to NHS Discounts

Qualifications

• Significant demonstrable experience in People and Service management
• Experience in leading and managing a team
• Experience in service redesign and development

Responsibilities

• Manage, coach, and mentor local teams for high-quality patient care
• Oversee operational performance of services meeting KPIs
• Build strong relationships with teams for continuous improvement

Skills

Excellent communication skills

Negotiation skills

Problem-solving

Project management

Education

Management degree or equivalent

Formal postgraduate qualification in management

Job description

Network Operations Manager South of EnglandJoin OneMedical Group and help shape the future of healthcare across the South Network. We are seeking a strategic and motivated Network Operations Manager to oversee the operational performance of our general practice and urgent care services across multiple sites in the South West, Midlands, and South East.

Main duties of the job

In this role, you will lead and support local teams, drive service excellence, and foster collaboration to ensure high-quality, patient-centred care. Working closely with senior leaders, you will implement strategies to improve operational efficiency, monitor performance, and identify opportunities for service growth.This is an exciting opportunity for an experienced healthcare operations professional who is passionate about improving patient outcomes, developing teams, and delivering results across a multi-site network.You will be based at one of our network sites (location flexible) and travel to other sites across the network as required.Interviews will be held on 6 November 2025.

About us

At OneMedical Group, we believe there's a better way to care for communities.Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities.We have two different arms within our organisation OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that its through learning from one another and working together that we can truly make a difference.Our co-founders, Rachel and her father, Michael, started the organisation with a shared vision to support and strengthen community healthcare. Today, Rachel leads as CEO, with family values still central to how we work. We are inspired by the ethos of the traditional family doctor: someone personal, consistent and trusted within the community. We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes.

Job responsibilities

What youll do

• Lead and Inspire: Manage, coach and mentor local teams, ensuring they have the resources and guidance needed to deliver high-quality patient care.
• Drive Service Excellence: Oversee the operational performance of general practice and urgent care services within the network, meeting contractual obligations and key performance indicators.
• Foster Collaboration: Build strong relationships with teams, fostering a culture of Working Together and continuous improvement.
• Implement Strategic Initiatives: Work closely with Senior Leaders to roll out new strategies that enhance service delivery and patient outcomes in the Network.
• Monitor and Evaluate: Analyse performance data to identify themes and trends, address challenges, and implement solutions that drive efficiency and excellence.

What we offer

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity / Paternity Support, Adoption pay
• Discretionary Special and Significant Event Leave
• Continued personal and professional development
• Participation in OMGs refer a friend scheme
• Internal wellbeing support through OMGs Wellbeing Advisors
• Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

Equality, Diversity and Inclusion

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [e-mail]

Person Specification

Qualifications

• Management degree or equivalent (or able to demonstrate significant level of equivalent experience)
• A formal post graduate qualification, ideally in management or equivalent senior level experience

Experience

• Significant demonstrable experience in People and Service management
• Experience of leading and managing a team
• Experience of service redesign and development
• Experience of effective management of budget

Skills and Knowledge

• Excellent communication and negotiation skills, with the ability to work effectively within a multidisciplinary team.
• Able to work independently and meet tight deadlines.
• Strong problem-solving and project management skills.
• In-depth knowledge of current health and public sector policies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.