Network Operations Engineer (Unified Communications)

Cisilion Ltd; Fetcham Grove; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology firm in the United Kingdom seeks a technical support engineer to manage Cisco UC systems. The ideal candidate should have over 2 years of experience, strong knowledge of IP Telephony, and excellent communication skills. Responsibilities include configuring networks, troubleshooting issues, and providing customer support.

Qualifications

• At least 2 years' experience with Cisco UC applications.
• Experience configuring Cisco IP telephony devices.
• Knowledge of troubleshooting voice quality issues.

Responsibilities

• Configure Cisco Unified Call Manager for IP Phone Features.
• Troubleshoot and maintain Cisco Unity systems.
• Monitor the IP telephony network.

Skills

Experience with Cisco UC applications

Knowledge of SNMP protocol

IP Telephony / IPT Network Management

Excellent customer-facing skills

Good written and verbal communication skills

Tools

Cisco Call Manager 7.x, 8.x, 9.x

Cisco Unity

Voice Gateways (H.323, MGCP, SIP)

SNMP-based Network Management Systems

Job description

Overview

Cisilion is a Cisco Gold Partner and supports vast range of Cisco products and technologies. Working with Cisilion's escalation engineers, you will be responsible for troubleshooting and solving complex customer problems on their UC systems. This role offers a career progression to the network consultancy team.

Responsibilities

• Configure the Cisco Unified Call Manager to support IP Phone Features


• Create and/or delete extension mobility, music on hold, etc.


• Configure, maintain and troubleshoot Cisco Unity systems


• Monitor and manage the IP telephony network using real-time monitoring tool

Must have

• At least 2 years' experience of working on Cisco UC applications such as Call Manager, UNITY, UCCX and Presence


• Sound knowledge of SNMP protocol and NMS (Network Management Systems) testing


• Experience of IP Telephony / IPT Network Management


• Experience of configuring Cisco IP telephony devices, for example: Cisco Call Manager 7.x,8.x,9.x Cisco Call Manager Express, Cisco Unity, Cisco Unity Express, IPCC Express, Voice Gateways based on H.323, MGCP and SIP,


• Gatekeepers, ARC, Audio IP Phones 7940 & 7960 and Video IP Phone 7985G


• Experience of working to SLAs standards


• Knowledge of troubleshooting voice quality issues


• Experience of using off SNMP-based Network Management systems and troubleshooting tools


• Experience of working in reactive help-desk environment, in particular shift pattern arrangement


• Excellent customer-facing skills


• Good written and verbal communication skills

Nice to have

• CCVP certifification


• Experience of using 'trouble-ticket' applications


• Experience of configuring IP SLA for monitoring


• Knowledge of Solarwinds


• Cisco experience in Security, Wireless, Routing & Switching