Network Maintenance Operator

Scottish Water; United Kingdom; Remote; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Defined benefits pension

Group life assurance

Annual bonus scheme

Cycle to work scheme

Electric vehicle salary sacrifice

SW splash discounts

Job summary

Scottish Water is looking for motivated individuals to join the Networks team based in Oban. Your role focuses on resolving customer issues, conducting routine repairs, and maintaining water network infrastructure.

You’ll work on reporting systems, ensure safety, and share standby duties for out-of-hours service. The position requires a full clean driving licence, willingness to travel around Oban sites, and knowledge of health and safety on site.

Qualifications

• Self-motivated and able to contribute to team goals.
• Basic IT skills and ability to use digital apps.
• Report writing skills to convey findings clearly and quickly.
• Full, clean driving licence is non-negotiable for site travel.
• Understanding of health and safety principles for site work.

Responsibilities

• Resolve customer issues and keep customers updated on progress.
• Carry out routine repairs and maintenance on water network infrastructure and equipment.
• Conduct plant, equipment and vehicle checks to ensure reliability.
• Take part in a 365/24/7 standby rota for out-of-hours service.

Skills

Self-motivation

Basic IT skills

Report writing

Driving licence

Health & safety awareness

Education

CPCS or NSRWA qualification

Tools

Cable avoidance tools

HGVs/excavator experience

Job description

Together we are Trusted to Serve Scotland. How’s this for job satisfaction: at Scottish Water we look after Scotland's most precious natural resource. From source to tap, we are guarding Scotland’s reputation for refreshingly pure water, and caring for our environment at the same time. Sound good? We are looking for motivated people to join our Networks team based in Oban.

What you’ll do

Your number-one priority is resolving customer issues. You’ll take control of any situation, investigate problems and come up with solutions that make customers happy - always making sure they’re kept up to date. You’ll also carry out routine repairs and maintenance on Water network infrastructure, as well as plant, equipment and vehicle checks. All while putting health and safety first (Chapter 8 NSRWA will be your guide), and keeping any service disruption to a minimum. Accurate reports are essential, so you’ll be across reporting systems for measuring performance and productivity. And as you’ll be working as part of a team, you’ll do your turn on the standby rota for out-of-hours work.

What you’ll bring

You will need to be self-motivated, but still eager to contribute to your team’s goals. Basic IT skills are a must, as you’ll be using digital equipment and apps throughout the day. You’ll need report writing skills too - nothing fancy, but enough to get your point across clearly, quickly, and accurately. A full, clean driving licence is non-negotiable, as you’ll need to travel around sites in the Oban area. A few 'nice to haves': it would be ideal if you have experience with HGVs or 180/360 excavators. And experience using cable avoidance tools would be good. As would an understanding of health and safety principles for site working or skills in basic ground. Holding a CPCS or NSRWA qualification would be great, but it’s not a must-have.

The not-so-small print

This role will be a Grade 4. If you’re new to Scottish Water, you’ll join us on a starting salary of £31,640. Performance-driven pay progression would then allow you to move through the range to a maximum of £ 36,460. The role includes participation in a 365/24/7 standby rota to ensure reliable service delivery in relation to any water supply issues. As well as standby you will have the opportunity to work overtime - paid at time and a half after 35 hours worked in a week.

• Other financial benefits include a ‘defined benefits pension' which guarantees an inflation linked pension when you retire , based on your salary throughout your time at Scottish Water and the number of years you have worked.
• Scottish water provides group life assurance which is equal to twice your salary and this is on top of the three times your salary paid by the pension scheme , so its great to know your loved ones will be provided for.
• There is also currently an annual business out-performance payment, access to financial services , SW splash which is our benefits scheme giving access to discounts and/or cashback when shopping online.
• We also offer a cycle to work scheme allowing you to use part of your salary before tax to purchase a bike up to the value of £4000.
• You can also access a brand-new electric vehicle as a benefit through a salary sacrifice scheme.
• Paid at time and a half after 35 hours worked in a week.

A few final things worth knowing...

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out! Let us know if there are any changes we can make to our recruitment process to help you perform at your best.

Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask. As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months. Candidates should be aware that a valid UK driving licence is required for driving on Scottish Water business and claiming business mileage expenses. Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy. Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

Together we are Trusted to Serve Scotland.

Working at Scottish Water you'll be making a real difference to the lives of the people and communities in Scotland who rely on the vital water and waste water services we provide. We offer a broad range of career opportunities and our approach to inclusion and diversity means we can make a real difference together. Our people are essential to providing our customers with the very best service in communities around Scotland. We're passionate about attracting, developing and retaining the best people who can make a positive difference to our business. If you are passionate about delivering a great customer service and can inspire trust and demonstrate pride in your work, we are confident that you will find Scottish Water a place where you can build on your talents and one where you can thrive. If you would like to join our team at Scottish Water you can find out more about our latest vacancies here. Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records For further information on how Scottish Water manages your data, please see the Privacy Notice here: Data Protection - Recruitment Privacy Notice.