Network Field Service Engineer

Roc Technologies; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is looking for a Network Field Service Engineer in Preston. This on-site role involves installing and maintaining network systems, troubleshooting issues, and providing outstanding customer support. The ideal candidate should possess strong communication skills and previous customer-facing IT experience. Benefits include enhanced holiday allowances, private medical cover, and a pension scheme.

Benefits

Enhanced holiday allowance - 25 days annual leave

Holiday Purchase Scheme

5% employer pension contribution

Private Medical Cover with BUPA

EV Salary Sacrifice Scheme

Enhanced Family-Friendly Policies

Qualifications

• Ability to work independently as a self-starter.
• Strong communication skills to explain technical issues clearly.
• Evidence of effective teamwork.

Responsibilities

• Install switches and network equipment physically.
• Configure switching infrastructure and wireless access points.
• Troubleshoot wired network issues.
• Maintain network availability with documentation and maintenance.

Skills

Knowledge of Juniper switching and wireless

Strong communication skills

Customer-facing IT support experience

Self-starter

Knowledge of best practice LAN cabling

Job description

Network Field Service Engineer

We are seeking a Network Field Service Engineer to join our on-site team delivering a Managed Service to one of our main clients site in Preston. This is an operational, site-based role ensuring contractual SLAs are met, device failures are resolved promptly, and customer satisfaction is consistently achieved.

Key Responsibilities

• Physical installation of switches and network equipment
• Configuration of switching infrastructure and Juniper Wireless Access Points
• Troubleshooting and resolving wired network issues (with support from the wider team)
• Maintaining network availability through routine documentation and maintenance practices
• Replacing faulty hardware components (switches, access points, peripherals) when required
• Providing professional updates to customers on incidents, problems, and changes via phone and email
• Maintaining ITSM systems with high-quality work notes
• Participating in an on-call rota to provide onsite support for P1 and P2 incidents, including hardware replacement where necessary
• Engaging with third-party vendors to progress support calls and technical advice
• Ensuring excellent standards of customer care at all times

Knowledge, Skills & Attributes

Essential:

• Knowledge of Juniper switching and wireless
• Knowledge of best practice LAN cabling
• Self-starter with the ability to work independently
• Strong communication skills, able to explain technical issues clearly to different audiences
• Team player, flexible, resilient, and professional
• Customer-facing IT support experience in a fast-paced environment
• Evidence of working effectively in a team

Desirable:

• Hands-on Juniper experience
• Network security knowledge
• Experience in network cabling installation and site surveying

What We Offer

• Enhanced holiday allowance - 25 days annual leave plus bank holidays.
• Holiday Purchase Scheme - option to buy up to 10 additional days each year.
• Enhanced Employer Pension Contributions - 5% employer contribution.
• Private Medical Cover with BUPA.
• EV Salary Sacrifice Scheme.
• Enhanced Family-Friendly Policies