Network Coordinator

Drew Marine; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in marine solutions seeks a Network Coordinator to manage customer orders at designated ports. This role involves processing orders, inventory management, and communication with the Customer Service department. The ideal candidate has a background in order processing, strong communication skills, and proficiency in German. Join us in a dynamic international environment where customer satisfaction is prioritized.

Qualifications

• 3+ years of order processing and fulfillment experience.
• Must have excellent communication, listening, and problem-solving skills.
• Experience in a fast-paced, time-controlled environment is required.

Responsibilities

• Process customer orders from CSR to delivery.
• Schedule deliveries and goods collection with carriers.
• Conduct inventory at assigned locations.

Skills

German working proficiency

Order processing and fulfillment experience

Proficiency with Office software

Excellent communication skills

Strong listening skills

Problem-solving skills

Detail-oriented

Ability to multi-task

Customer service orientation

Prior supply chain experience

JD Edwards systems experience

Prior export experience

Prior purchasing experience

Prior team lead experience

Education

High School diploma/GED

Associate or bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Job Summary

The Network Coordinator will, under minimal supervision, be responsible for supporting and managing customer order requirements at designated ports. The Network Coordinator position can operate in a very international environment, both in the region and with colleagues in other locations. The position is ultimately responsible for the fulfillment of customer orders in the ports. This position will also have back-up responsibilities for the Hamburg warehouse manager.

Principal Duties and Responsibilities

• Process customer orders from Customer Service Representative (CSR) through to delivery locations
• Process required paperwork to move products from one location to another, including across international borders
• Purchase required products as required to fill customer orders
• Communicate with Customer Service department to advise on status of customer orders
• Conduct inventory at assigned locations
• Process transfers from warehouse
• Shipping – basic documentation preparation and handling
• Perform other related duties as assigned
• Oversee processing of new sales order for the region
• Oversee backorders and coordinate fulfillment planning
• Submitting documents for customs clearance
• Scheduling deliveries with vessel agents
• Scheduling goods collection with carriers.

Required / Desired Knowledge, Experiences and Skills

• German working proficiency is required (B2+)
• 3+ years prior order processing and fulfillment experience
• Proficient with all Office software products (Word, Excel, etc.)
• Must have excellent communications skills
• Must have strong listening skills
• Must have strong problem solving skills
• Must be detail oriented
• Must be able to work in a fast paced, time controlled environment; ability to multi-task
• Customer service orientation
• Prior supply chain experience a plus
• Prior JD Edwards systems experience a plus (JDE planning program)
• Prior export experience a plus (basic documentation preparation and handling)
• Prior purchasing experience a plus (transactional)
• Prior team lead experience a plus

Education/Certifications

• High School diploma/GED required; associate or bachelor’s degree preferred

Physical Working Environment

The position works in a climate-controlled office environment and requires the ability to sit for extended periods of time.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.

Company Overview

Drew Marine is a global leader providing technical solutions and services to the marine industry with a comprehensive line of advanced marine chemicals, and equipment. Supported by a worldwide network of service engineers, and global supply chain delivering to more than 900 ports, we have a portfolio of products and services including: Water Treatment, Fuel Treatment, Maintenance Cleaners, Welding & Refrigeration, Engineered Systems & Products, Onboard Test Kits, and Analytical Services.

Equal Employment Opportunity

Drew Marine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Drew Marine are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.