Network Controller

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; On-site; GBP 31,000 - 40,000; Full time

Job summary

A regional water services provider in England is seeking a Network Controller – Pollution to join their team. This mobile role will cover Yorkshire areas, focusing on customer service and sewer system performance. The ideal candidate will have experience in wastewater management and a strong customer-facing background. Competitive salary and benefits are offered, including a company van and additional bonuses.

Benefits

Company van

Annual incentive related bonus

Attractive pension scheme

Development opportunities

25 days annual leave

Life assurance cover

Health cash plan scheme

Gym membership discounts

Qualifications

• Previous experience in a customer-facing role with face-to-face communication.
• Previous wastewater experience and good knowledge of Drainage and Sewer Networks.
• Proficiency in IT systems and ability to work with technical equipment.
• Ability to influence outcomes and make decisions delivering against business targets.
• Willingness to work in confined spaces and meet strict medical criteria.

Responsibilities

• Ensure first-time fix solutions for customers and the environment.
• Ownership of investigations linking to ODI performance.
• Support delivery of first-time fix solutions to customer problems.
• Work closely with Yorkshire Water teams to resolve operational issues.

Skills

Customer-facing experience

Wastewater experience

Strong health & safety background

Excellent problem-solving skills

Excellent communication skills

Full valid driving licence

Flexible attitude to work

Willingness to work in confined spaces

Job description

Network Controller - Pollution

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

We are offering a salary range of £31,265 to £39,064 depending on experience.

A Company van.

Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).

Attractive pension scheme (up to 12% company contribution).

Development opportunities in line with the Network Controller progression plan.

25 days annual leave plus bank holidays – plus an extra wellness day! Additional days in lieu of working any bank holidays.

Life assurance cover of 4 times pensionable salary.

A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

Retail savings scheme.

Online GP service, cycle to work scheme, gym membership discounts and many more!

About the vacancy

We currently have a Network Controller – Pollution vacancy for our Customer Field Services department. This role is a mobile worker and will cover Bradford, Halifax, Huddersfield and Wakefield in the Yorkshire region, helping Yorkshire Water to provide the best service to customers.

Working type

These are permanent opportunities working 37 hours per week with rotational work patterns. Once fully trained, you will be expected to take part in an out‑of‑hours standby, so flexibility outside of core working hours is essential.

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire we make sure that over 5.4 million people living in the region – and the millions who visit every year – can rely on our services and have clean, safe drinking water. But for us it’s so much more than that.

We look after communities, protect the environment, and plan to look after Yorkshire’s water today, tomorrow, 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers mean that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet changing expectations of customers and regulators.

Where you fit!

The Network Controller is a field‑based role with some office working where required. You will work with the management team to improve customer service and sewer system performance.

• Responsible for ensuring a first‑time fix solution for customers and the environment whilst ensuring quality follow‑on work is raised in accordance with our standards and specifications.
• Ownership of investigations linking to our ODI performance – dealing with escalated issues from the sewer systems and working to ensure they are resolved or progressed in a timely fashion.
• Supporting the delivery of a first‑time fix / same‑day solution to customer and environmental problems, and delivering the asset plan for network maintenance to eliminate escapes.
• Working closely with other Yorkshire Water teams and contracted partners on site to resolve and manage escalated operational issues on the sewers.
• Undertaking thorough and timely investigation of escalated issues on our sewerage system to resolve and prevent repeat issues & customer contacts, and supporting operational teams with investigations into sewer asset problems.
• Utilising IT systems to collate information and relay feedback and progress rechargeable works.
• Ensuring Health and Safety working practices & procedures are always complied with.
• Demonstrating financial awareness and providing technical support to ensure a fix‑first resolution and to promote the most cost‑effective solution.

What skills, experience and training you will need:

• Previous experience in a customer‑facing role with face‑to‑face communication with customers is essential.
• Previous wastewater experience and a good knowledge of Drainage and Sewer Networks.
• Strong health & safety background, proficiency in IT systems and ability to work with technical equipment.
• Excellent problem‑solving skills – finding faults and diagnosing root causes, capturing evidence and feedback.
• Excellent communication skills; ability to influence outcomes and make decisions whilst delivering against business targets.
• A full, valid driving licence (no more than six points) for travel to different operational sites across the region.
• A flexible attitude to work and the ability to develop effective internal and external relationships, while demonstrating Yorkshire Water values and behaviours.
• Willingness to work in confined spaces and passing strict medical criteria (BMI, vision, blood pressure, hearing, Spirometry) for safety in hazardous environments.
• Support for flexible working patterns and job‑share options to help balance work and life.

Do we sound like your cup of tea?

If you have experience in Drainage and Sewer Networks and want to help us deliver great service for our customers while looking after the environment, apply today to find out what a career with Yorkshire Water can offer you.

Closing date

November 30th

Interviews will be announced shortly

All successful candidates will undergo pre‑employment checks including a Basic Disclosure Check, security vetting and medical questionnaires. We are committed to making our recruitment process accessible and welcome applicants to request adjustments if required.

Accessibility and adjustments

If you have a disability or condition requiring changes to the recruitment process, please include this information in your application. We will discuss reasonable adjustments to make the application experience as comfortable as possible.