Network Control Technician

Affinity Water; Hatfield; On-site; GBP 43,000 - 56,000; Full time

Job summary

A leading water services provider in Hatfield is seeking a Network Control Technician to ensure smooth operations within a 24/7 environment. The technician will give technical support for water network incidents and maintain service quality. Ideal candidates will have knowledge in hydraulics, be problem solvers, and possess a full driving license. Competitive salary along with various benefits including a bonus scheme and generous leave days.

Benefits

30 days annual leave

Double match pension scheme

Learning and development opportunities

Access to Wellbeing Centre

Company annual bonus scheme

Qualifications

• Ability to learn hydraulics and valve operation.
• Experience in monitoring and control of water supply.
• Full driving licence and access to a vehicle.

Responsibilities

• Provide technical support to operational teams during incidents.
• Ensure service quality meets regulatory standards.
• Investigate issues and record actions.

Skills

Hydraulics knowledge

Technical problem-solving

Data analysis

Customer service

Tools

SCADA

GIS

MS Office

Job description

Overview

Affinity Water has a fantastic opportunity to join our Control Operations Team as a Network Control Technician on a 9 month FTC. The Network Control Technician will play a key role in Control Operations and is required to assist the Duty Network Manager to manage company operations on a 24/7 basis without senior management involvement; except in emergencies. You will be a customer focused, logical thinking problem solver, who is used to a fast‑paced working environment where prioritising your workload is key.

Responsibilities

What you'll be doing:

• Using all available information to provide continual technical support to operational teams before and during incidents on the water network.
• Ensuring that the quality of service provided to customers meets Company and Regulatory standards.
• Minimising customer water supply interruptions via identification of abnormal performance and diagnosis of incidents and ensuring appropriate escalation.
• Investigate issues, assessing risk, factually record actions, agreeing outcomes, taking action & recording decision making and issues on appropriate Company systems.
• Commit to participate in training and qualified development to become fully effective in the Control Operations environment.
• Providing recommendations and evidence to assist with the rapid resolution of water network incidents.
• Maintain historical contingencies and mitigations in support.

Qualifications and Experience

• Working knowledge of or the ability to learn hydraulics, valve operation, pressure, flow and leakage monitoring/control.
• Able to forecast and predict outcomes, can make strategic recommendations utilising data available from the network.
• Experience in the use of relevant systems e.g. Serck/SCADA, GIS, Waternet, CORTECH, Hi‑affinity, MAXIMO, Puzzel, CTrack, SharePoint, MS Office and other business systems.
• Full driving licence and access to a vehicle as there is a requirement to be able to co‑locate to our alternative Operations Centre in Hertfordshire and Buckinghamshire should the business require it.
• Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

Benefits

Salary: £43,352 + shift allowance: £12,416 per year

Shift Work Pattern: 24/7/365 shift work. 12 hour shifts, 6 am - 6 pm & 6 pm - 6 am

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave: 30 days.
• A ‘Celebration Day’ that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous ‘double match pension scheme’ that doubles the contributions you make (company contribution capped at 12 %).
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a range of retail outlets and on dental and medical insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.