Network Apprentice

Tour Masters Productions Group; Wigan; On-site; GBP 15,000 - 20,000; Full time

Job summary

A technology solutions provider in Wigan is seeking a Level 4 Network Apprentice to join their support services team. The role involves configuring and remotely monitoring telecommunications products, providing 1st and 2nd line support, and resolving customer queries. Applicants should have a Level 3 IT qualification and good communication skills. Full training and support will be provided during the apprenticeship. Benefits include a company pension scheme, private medical scheme, and 22+ days of holiday.

Benefits

22 days holiday, raising to 25 with service

Company pension scheme

Cycle-to-work scheme

Private medical scheme

Employee Assistance Program

Responsibilities

• Fault find, configure and remotely monitor products and services.
• Provide 1st and 2nd line support to customers.
• Resolve faults and respond to customer enquiries within SLA.

Skills

Excellent written and verbal communication skills

Passion for technology

Ability to quickly learn new systems

Willingness to learn

Education

Level 3 IT qualification

Minimum Grade 4/C in Maths or equivalent

Tools

Cisco

HP

Aruba

Ruckus

Watchguard

Job description

Level 4 Network Apprentice

About Fourteen IP

Established in 2011 Fourteen IP Communications is a global leader in providing AI and cloud telephony solutions to the hospitality industry. Trusted by world-renowned hotel brands including Marriott, Hilton, Hyatt, and Accor, we help properties enhance guest experience and streamline operations across more than 3,000 hotels worldwide.

We are a people‑centric company proudly accredited by Investors in People and believe that people are at the heart of everything we do. We treat our colleagues, customers, and partners like family, and are passionate about our innovation and communication, continuously striving to develop new ideas and solutions that benefit our customers and our people. Our vision is to create the most innovative solutions for the hospitality industry, enabled by people and powered by AI and data intelligence.

Role Overview

The successful candidate will work as part of the support services team providing remote support to customers and field‑based colleagues regarding products and services provided by the organisation. You will be key to ensuring that client solutions maintain operational continuity through fault analysis and proactive monitoring activities in line with organisational and contractual service level agreements.

Key Responsibilities

• Fault find, configure and remotely monitor products and services provided by Four-teen IP, including Cisco, HP, Aruba, Ruckus, Watchguard, and others. Services cover routing, switching, wireless, and IP telephony.
• Problem‑solve, assess situations, and apply solutions using acquired voice and data networking knowledge and experience.
• Understand how telecommunication equipment and services work and be equipped to manage disruptions and establish solutions to address challenges as they arise.
• Provide 1st and 2nd line support to Fourteen IP customers and colleagues in the field.
• Resolve faults and respond to customer enquiries within SLA.

Desired Qualities, Skills & Knowledge

• Level 3 IT qualification.
• Minimum Grade 4/C in Maths or equivalent.
• Excellent written and verbal communication skills.
• Passion for technology.
• Ability to quickly learn new systems.
• Willingness to learn.

Full training and support will be provided throughout the apprenticeship by Fourteen IP and Baltic Apprenticeship.

Benefits

• 22 days holiday, raising to 25 days with service and bank holidays.
• Company pension scheme.
• Cycle‑to‑work scheme.
• Private medical scheme.
• Employee Assistance Program.

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