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Network and Customer Service Technician

South West Water

Paignton

On-site

GBP 28,000 - 31,000

Full time

Today

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Job summary

A utility service provider in Paignton is seeking a Network and Customer Service Technician to provide high-quality service through network operation and maintenance. The ideal candidate will resolve customer queries and support maintenance outputs safely and efficiently. This full-time position offers a competitive salary package from £28,032 to £30,468 and opportunities for advancements within the water industry.

Benefits

Generous holiday allowance plus bank holidays

Cycle to Work scheme

Employee Assistance Programme

Group discounts through various programs

Discretionary Bonus

Competitive Contributory Pension

Qualifications

Full clean UK Drivers Licence.

Responsibilities

Provide a high level and dedicated service to customers through network operation and maintenance.
Collaborate with the wider Drinking Water Services team to maintain the water supply network.
Participate in a rota standby and flexible working arrangements.

Skills

Routing Protocols

Network Support

Tcp / IP

LAN

Computer Networking

Windows

WAN

TCP

Ethernet

Cisco Routers

Juniper

Troubleshooting

Education

Five GCSEs (or equivalent) including Maths and English

At South West Water we believe that the strongest businesses are built on solid stable foundations - with a vision and a culture that gives them the freedom to change improve and innovate.

We're proud to be responsible for providing reliable efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net‑zero by 2030 but we've also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come.

So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.

Are you seeking a fulfilling opportunity to utilise your skills and experience in a collaborative and trusted work environment? Are you passionate about upholding company values and delivering consistently exceptional service to customers?

We are excited to present a fantastic career opportunity available for a Network and Customer Service Technician to join our team based in Paignton. This is a 37 hour per week full‑time permanent role with a competitive salary package of £28,032 - £30,468 per annum (DOE). In the development of this role you will be supported with a Networks & Leakage levels 1 to 5 progression scheme where you can receive up to £35,342 per annum plus overtime opportunities company van rewards.

About the role :

As a Water Network and Customer Service Technician you will provide a high level and dedicated service to our customers through network operation and maintenance. The ideal candidate will use a hand‑on approach to resolve contacts within a timely seamless manner and support our partners to guarantee they deliver repair and maintenance outputs in a safe cost efficient and innovative way.

Collaboration and teamwork with the wider Drinking Water Services team will be key to ensure our vital water supply network is effectively maintained and recorded. Due to the nature of the role you will be required to participate in a rota standby and other flexible working arrangements.

Progression Scheme :

Our comprehensive employment package includes enrolment in a tailored progression scheme framework. This scheme includes qualifications skills and experiences designed to help you advance to a Level 3 Diploma in Water Operations or a Management discipline. The Company fully covers the £7,280 training costs for industry‑recognised professional qualifications and licences offering scope for further growth within the Water Industry.

What You’ll Be Doing :

Undertake the provision of good relations with customers regulatory authorities other bodies and colleagues by working within the required levels of customer service. You’ll take personal ownership of customer queries and complaints seeing them through to appropriate conclusion.
Carry out duties associated with the maintenance and repair of network assets so that it remains calm and therefore prevent or minimise interruptions of supply and changes of water quality always meeting the levels of service we’ve committed to in the company’s business plan the Outcome Delivery Incentives (ODIs) and Customer Measure of Experience (CMEX). Record all actions via risk assessment and other record keeping tools.
Work diligently to prevent Supply Interruption (SI) events but where they do occur thoroughly enable all known mitigations and processes i.e. safe zoning deployment of Alternative Water Supply technologies and teams and information capture event records and data loggers.
To undertake all duties associated with the operation of the network to ensure the provision of safe water to customers in accordance with quality regulations maintaining our customers confidence in our product.
Work with the wider Drinking Water Services teams partner and contractors to carry out planned and reactive operational maintenance within the distribution network and other assets where necessary including: O&M activity cyclic maintenance flushing & filtering No‑Dig repairs and replacements i.e. Stop Tap replacement / rewashering Melco Installs supply and bulk meter replacements pressure control valves leak detection and more

What We Are Looking For :

Essentials

Five GCSEs (or equivalent) at grades A‑C including Maths English
Full clean UK Drivers Licence

Desirables

ONC / City and Guilds in relevant subject / NVQ in a Water networks discipline.
Streetworks qualified New Roads And Street Works Act (practitioner and supervisory) units 2 & 10.
Relevant experience in Water Distribution activity preferred.
Experience in standby rotations and responding to urgent operational issues with an expectation to work out of hours to support the network

Whats In It For You

At South West Water we dont all do the same job but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen return for our peoples hard work and commitment we offer an excellent range of benefits :
Generous holiday allowance plus bank holidays
Buy or sell annual leave to offer you extra flexibility
Buy a bike and safety equipment tax‑free through our Cycle to Work scheme
We offer free car parking at the majority of our sites
Take up to 26 weeks additional maternity leave
Share your parental leave and split your time off to care for your child how you choose
Invest in Pennon Group plc through our employee share schemes
We support our people by offering a free confidential Employee Assistance Programme
Look after your wellbeing with our Champion Health support platform
Enjoy free eye tests and discounts on frames and lenses at Specsavers
Enjoy access to thousands of deals and discounts on supermarkets high street shops online retailers travel eating out cinemas gyms and much more though Perkbox
A range of group discounts : The Dell Advantage Programme Virgin Media Affinity Scheme Vodaphone Advantage and more
A discretionary Bonus
Competitive Contributory Pension
And plenty more!

Closing Date : 24th September 2025

Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.

Our core values which are essential to our success are :

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Required Experience :

Key Skills