NEPTS Planner/Day Controller - NORTH WALES

Welsh Ambulance NHS Trust; St Asaph; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health service provider in Wales is seeking candidates for scheduling non-emergency patient transport. This role involves managing patient journeys, ensuring effective scheduling, and requires good organisational skills. Ideal candidates should possess geographical knowledge of North Wales and have experience in a demanding role. The position offers a chance to work in a supportive team environment focused on delivering vital patient care. Welsh language skills are desirable but not mandatory.

Qualifications

• Candidates should have 5 GCSEs grade C or above including English and Maths.
• Experience in a role that requires quick decision making under changing circumstances.
• Knowledge of map reading and geography essential.

Responsibilities

• Schedule non-emergency patient journeys efficiently.
• Handle additional transport requests quickly while maintaining service quality.
• Update scheduled work and reallocate patients as needed.

Skills

Organisational skills

Geographical knowledge of North Wales

Typing and IT skills

Ability to work under pressure

Education

5 GCSEs grade C or above including English and Maths

Tools

NATO radio procedure knowledge

Job description

The Non Emergency Patient Transport Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

Main duties of the job

The successful candidates will be responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential. The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources. The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required. The successful candidates will ideally have a good geographical knowledge of the North Wales area. The post will give you the opportunity to work within an extremely busy and challenging, focused, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting. Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Due to the nature of the role and the requirement for audiometric testing as part of our pre-employment checks, we are required to follow the Health and Safety Executive (HSE) standards for the Classification of Audiograms. These standards are outlined in the Controlling Noise at Work L108 Regulations, which provide guidance on assessing noise-induced hearing loss based on age and gender.

The HSE classification framework begins at age 18, and unfortunately, there are no validated thresholds for individuals under this age. As a result, we are unable to accurately assess or categorise audiogram results for candidates under18, which is a necessary step in determining fitness for roles involving exposure to occupational noise.

While we do recruit individuals under18 for specific roles such as apprenticeship programmes, eligibility is assessed on a role-by-role basis depending on the nature of the duties and associated health and safety requirements. Therefore, this is not a blanket restriction across the organisation, but rather a consideration specific to this role.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

Person Specification

Qualifications

• Specific academic qualifications are required, 5 GCSE grade C or above to include English language and maths, or equivalent, on appointment.

Knowledge

• Competent Keyboard Skills
• Map reading skills and good knowledge of geography
• Knowledge of NATO radio procedure and phonetic alphabet

Experience

• Previous experience in a similar job role where decisions are based upon an ever changing set of circumstances
• Evidence of remaining calm under pressure

General

• Ability to speak Welsh
• Flexible approach to meet the needs of the service

Abilities and Skills

• Ability to work alone on own initiative with minimum supervision or as a member of a team
• Logical thinker able to identify priorities and undertake numerous tasks simultaneously
• Commitment to carer development through post proficiency training, personal development plans, portfolio of evidence and personal development reviews

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Welsh Ambulance Service HQ, Business Park, Ty Elwy,

Welsh Ambulance Service HQ, Business Park, Ty Elwy,