NEPTS Planner/Day Controller

Welsh Ambulance NHS Trust; Carmarthen; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Carmarthen is seeking candidates for the non-emergency transport scheduling role. The successful applicants will coordinate patient journeys, requiring strong organisational skills and the ability to work under pressure. Experience in a similar role and good IT skills are essential. Applicants are encouraged to apply regardless of their Welsh language proficiency.

Qualifications

• Must be over 18 to apply.
• Experience in a busy and demanding environment is essential.
• Ability to converse in Welsh is desirable.

Responsibilities

• Responsible for scheduling non-emergency patient journeys efficiently.
• Update scheduled work and manage patient reallocations.
• Work within a supportive team to deal with challenges.

Skills

Organisational skills

Typing skills

Communication skills

Problem-solving

Map reading

Calm under pressure

Education

5 GCSEs grade C or above including English and Maths

PC software user qualification

Tools

Recognised booking and patient planning systems

Job description

The Non Emergency Patient Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

Main duties of the job

The successful candidates will be responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential. The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources. The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required. The successful candidates will ideally have a good geographical knowledge of the Central & West area of Wales.The ability to converse in the Welsh language is desirable but not essential.

Candidates must be over 18 to applyThe post will give you the opportunity to work within an extremely busy and challenging, focussed, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting. Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

#RemarkablePeopleOur workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Specific academic qualifications are required, 5 GCSE grade C or above to include English language and maths, or equivalent, on appointment.
• Experience in the use of a recognised booking and patient planning systems
• PC software user qualification such as the European Computer Driving Licence

Knowledge

• General understanding of organisation structure, strategic objectives, policies and procedures
• Competent Keyboard Skills
• Map reading skills and good knowledge of geography
• Knowledge of NATO radio procedure and phonetic alphabet
• Awareness of Trust policies.
• General understanding of medical terminology

Experience

• Previous experience in a similar job role where decisions are based upon an ever changing set of circumstances
• Evidence of remaining calm under pressure

General

• Ability to speak Welsh
• Flexible approach to meet the needs of the service

Abilities and Skills

• Ability to work alone on own initiative with minimum supervision or as a member of a team
• Ability to use good judgement when dealing with emergency situations
• Logical thinker able to identify priorities and undertake numerous tasks simultaneously
• To exhibit keyboard skills (speed 20wpm) with an excellent telephone manner through an organised approach.
• Ability to demonstrate excellent communication skills in the effective and efficient deployment of resources throughout the region
• Commitment to carer development through post proficiency training, personal development plans, portfolio of evidence and personal development reviews

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.