Neonatal Healthcare Support Worker

Epsom and St Helier University Hospitals NHS Trust; Epsom; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading healthcare provider in the United Kingdom seeks a Neonatal Healthcare Support Worker for full-time shifts, primarily nights and weekends. The role entails supporting infants and families in the Special Care Baby Unit, ensuring high standards of hygiene and patient care, while collaborating with medical staff. Suitable candidates will have effective communication skills, a compassionate nature, and relevant educational qualifications. Competitive salary offered.

Qualifications

• Previous experience preferred but clinical training will be provided.
• Must demonstrate a genuine desire to care for patients.
• Must be able to work nights and weekends.

Responsibilities

• Support the staff in ensuring a clean and well-organized environment.
• Assist with clinical team tasks like infant feeding and blood sampling.
• Keep a comprehensive system for stock control.
• Ensure mandatory training is up to date.

Skills

Excellent communication and interpersonal skills

Ability to work well within a team

Hardworking and compassionate

Good organization skills

Education

GCSE Maths and English

Care certificate

Level 3 in Healthcare

Job description

Go back Epsom and St Helier University Hospitals NHS Trust

Neonatal Healthcare Support Worker

The closing date is 02 December 2025

Neonatal Healthcare Support Worker Band 3 - Full time 37.5 hours per week (Nights and Weekends only)

To provide essential clinical support within the Special Care Baby Unit (SCBU) and Transitional Care (TC). Ensuring a clean, well‑organized, and welcoming environment for infants, parents, and staff. This role focuses on administrative, housekeeping, and family support duties and direct patient care, as supervised by a registered nurse. The post holder will play a key role in the Special Care Baby Unit team to provide a quality family‑centred and supportive environment where parents/carers are encouraged in the care of their babies. This role is vital in ensuring the smooth running of the Special Care Baby Unit and Neonatal Transitional Care services while offering essential support to staff and families. Please note this role is a shift‑worker position; you would be expected to work nights, weekends, and bank holidays. We aim to recruit staff for a start date as soon as possible, but this date could be flexible for the right candidate.

We can’t wait for you to be part of this supportive team!

For further information, email --, details as below.

Main duties of the job

The post holder will support the staff in the Special Care Baby Unit in ensuring a smooth, clean and well‑organised environment that is welcoming and inclusive for the infants, parents and staff. This should also ensure that it is in line with Health and Safety, Infection Control, and Fire Safety policies. Support the neonatal team clinically as needed.

Applicants must be able to demonstrate:

• Excellent communication and interpersonal skills
• Genuine desire to become a part of our amazing team and provide outstanding care for our patients
• Ability to work well within a team as well as individually
• Be hardworking, compassionate and have a passion to care to this client group

Previous experience in this role is preferred but you will be provided with clinical training to learn the role and will have daily supervision by trained staff to perform safely, confidently and competently the clinical skills required.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey.

In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas.

Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Job responsibilities

Our Neonatal Healthcare Support Workers will be expected to:

• Ensure all department areas are clean and tidy in line with Health & Safety, Infection Control and Fire Safety policies.
• Keep a comprehensive system for stock control, to ensure appropriate levels are maintained but not exceeded.
• Liaise with the nurse in charge each shift and prioritise duties accordingly.
• Daily/monthly housekeeping and setting up of medical equipment.
• Ensure Trust mandatory training is kept up to date.
• Undertake any further training to master new skills and maintain the essential requirements of the role.
• Support the clinical team when required while remaining within own scope of practice. This includes assisting with procedures, supporting infant feeding and breastfeeding, heel prick blood sampling, taking of baby observations, feeds and cares of a newborn.
• Support the service and family with Family‑Integrated Care, Bliss and Baby‑Friendly Initiatives.
• Support the staff with reception duties in the absence of the Ward Clerk.
• Ensures confidentiality in all aspects of the role.
• Contributes to the security of the unit.
• Identifies with the manager, areas requiring further skills and training to meet the needs of the service.

***Please refer to the attached job description and/or person specification for full job main duties***

Person Specification

Essential & Desirable

• 1. Previous experience (if any)
• 2. Good organisation skills
• 4. Good interpersonal skills
• 2. Completed Care Certificate
• 4. Good record keeping and reporting skills

Education

• GCSE Maths and English, Care certificate, Level 3 in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Epsom and St Helier University Hospitals NHS Trust

£29,651 to £31,312 a year pro rata per annum inc HCAS (outer London)