Neighbourhood Team Leader (RP0149)

Welwyn Hatfield Borough Council; Welwyn Garden City; Hybrid; GBP 45,000 - 49,000; Part time

Job summary

A local government authority in Welwyn Garden City seeks a Neighbourhood Team Leader on a fixed-term contract. You will oversee tenancy services, manage a team, and resolve complex cases to enhance community living. The ideal candidate has strong leadership and communication skills, with experience in housing management. This role offers a starting salary of £45,647 pro-rata, flexible working, and generous benefits such as a local government pension.

Benefits

Flexible working

Cycle-to-work scheme

Generous annual leave

Local government pension scheme

Training and development programme

Qualifications

• Experience delivering in a tenancy or housing management role.
• Up-to-date knowledge of housing policy and statutory requirements.
• Ability to converse accurately in spoken English.
• Full driving licence and access to a car.

Responsibilities

• Oversee delivery of tenancy services across assigned neighbourhoods.
• Manage operational aspects of neighbourhood and estate management.
• Resolve complex tenancy management cases.
• Motivate staff and set clear objectives.

Skills

Leadership skills

Communication skills

Customer care

Job description

Neighbourhood Team Leader

Fixed term contract until 31 March 2026. 18.5 hours per week (hybrid working). Starting salary £45,647 pro‑rata, progressing to £48,879 pro‑rata through annual increments subject to satisfactory service.

About the role

We are looking for an exceptional Team Leader to join our Neighbourhoods team. This exciting role involves overseeing the delivery of tenancy services and managing operational aspects of neighbourhood and estate management. The role is designed to enhance communities, resolve complex tenancy management cases, develop new services, and ensure that we meet corporate priorities and performance indicators.

Key responsibilities

• Oversee the delivery of tenancy services across assigned neighbourhoods.
• Manage operational aspects of neighbourhood and estate management to support community improvement.
• Resolve complex tenancy management cases and provide strategic direction.
• Lead, manage performance of, and develop a team of Neighbourhood Officers.
• Motivate staff, set clear objectives, coach and support professional growth.
• Maintain excellent customer care and foster effective partnerships.

Qualifications & experience

• Experience delivering in a tenancy or housing management role, or in a relevant housing‑related area.
• Up‑to‑date knowledge of housing policy and statutory requirements.
• Strong leadership skills with the ability to set clear objectives, manage performance, motivate and coach staff.
• Excellent communication skills and ability to collaborate with internal and external stakeholders.
• Ability to converse at ease with members of the public and provide accurate advice in spoken English.
• Full driving licence and access to a car.

Benefits

• Flexible working to support a healthy work‑life balance.
• Cycle‑to‑work scheme and discount with local sport provider.
• Generous annual leave and local government pension scheme.
• Training and development programme to build skills that matter.

Additional information

Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent. We do not offer sponsorship for employment in the UK.

Application timeline

Closing date for applications: 16 November 2025.

Remote assessments: 20 November 2025.

Face‑to‑face interviews: 24 November 2025.

Keywords

• Housing
• Neighbourhoods
• Tenancy
• Team
• Leader
• Communities
• Hybrid
• Hertfordshire
• Enforcement
• Social Housing
• Customer
• Service
• Support
• Tenants