Neighbourhood Response Officer - South

Reed; Leatherhead; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community services company is seeking a Neighbourhood Response Officer in Leatherhead. The role involves addressing residents' concerns, conducting inspections, and promoting community initiatives. Ideal candidates will have experience in housing or community services, excellent communication skills, and the ability to work independently. A driving licence may be necessary.

Qualifications

• Previous experience in a similar role within housing, local government, or community services.
• Knowledge of housing legislation and community safety practices is desirable.
• Full UK driving licence and access to a vehicle may be required.

Responsibilities

• Act as the first point of contact for residents regarding neighbourhood concerns.
• Conduct regular estate inspections to identify and resolve issues.
• Liaise with contractors to ensure timely resolution of maintenance issues.

Skills

Interpersonal skills

Communication skills

Ability to work independently

Job description

Job Title

Neighbourhood Response Officer

Location

Leatherhead

Contract Type

Rolling Contract

Pay Rate

£24.56 per hour

Role Overview

We are seeking a proactive and community-focused Neighbourhood Response Officer to join our client’s team. This role is pivotal in maintaining safe, clean, and welcoming neighbourhoods by responding to issues raised by residents, conducting inspections, and working collaboratively with internal teams and external partners.

Key Responsibilities

• Act as the first point of contact for residents regarding neighbourhood concerns.
• Conduct regular estate inspections to identify and resolve issues such as fly-tipping, graffiti, anti-social behaviour, and property damage.
• Liaise with contractors and service providers to ensure timely resolution of maintenance and environmental issues.
• Work closely with housing officers, community safety teams, and local authorities to support tenancy management and enforcement.
• Maintain accurate records of inspections, incidents, and actions taken.
• Promote community engagement and support initiatives that improve the quality of life for residents.
• Respond promptly to complaints and service requests, ensuring a high standard of customer service.

Requirements

• Previous experience in a similar role within housing, local government, or community services.
• Strong interpersonal and communication skills.
• Ability to work independently and manage a varied workload.
• Knowledge of housing legislation and community safety practices is desirable.
• Full UK driving licence and access to a vehicle may be required.