Neighbourhood Response Officer 000A 7F3D / 1

Triumph Consultants Ltd; Leatherhead; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A community-focused housing organization is seeking a Neighbourhood Response Officer to ensure safe and well-managed neighbourhoods. This role involves supporting vulnerable customers, resolving tenancy issues, and collaborating with local partners. The ideal candidate will have strong customer service skills, good IT proficiency, and the ability to travel across patches. This is a temporary full-time position based in Leatherhead, offering a salary of £19.35 per hour.

Qualifications

• Experience in housing, neighbourhood management, customer services, or similar roles.
• Resilient, adaptable, and calm under pressure.

Responsibilities

• Develop and implement neighbourhood plans and local service offers.
• Build relationships with resident groups and support community projects.
• Support customers in tenancy breach, welfare needs, or requiring signposting.

Skills

Own vehicle and ability to travel across patches

Good general IT skills

Strong customer service skills

Confident decision-making

Excellent communication skills

Job description

Job Title: Neighbourhood Response Officer

Reference: 000A 7F3D / 1

Salary: £19.35 per hour (PAYE)

Hours: Full-time

Contract Length: 5-month opening assignment

Job Type: Temporary

Location: Leatherhead

Office Base: Leatherhead (with regular travel across local patches)

Postcode: KT22

About the Role

Our client, a respected housing association, is seeking a proactive and community-focused Neighbourhood Response Officer. This role is essential in maintaining safe, clean, and well-managed neighbourhoods where residents feel supported and proud to live. You will play a key role in supporting vulnerable customers, resolving tenancy issues, responding to anti-social behaviour, and working collaboratively with residents, local partners, and internal teams. This is a customer-facing role involving daily travel across neighbourhood patches, either from home or from the Leatherhead office.

Key Responsibilities

• Develop and implement neighbourhood plans and local service offers
• Carry out regular estate inspections and ensure fire safety actions are completed
• Build relationships with resident groups, supporting events and community projects
• Liaise with local authorities, police, and partner agencies regarding safety and ASB
• Work closely with internal departments to coordinate neighbourhood services
• Support customers in tenancy breach, welfare needs, or requiring signposting
• Carry out tenancy viewings, sign‑ups, and assignments
• Attend and represent the organisation at court hearings (e.g. evictions, stays)
• Complete property condition checks and support during major incidents or decants

What You’ll Need

• Own vehicle and ability to travel across patches
• Ability to work independently and manage a busy caseload across multiple locations
• Basic DBS clearance
• Good general IT skills (CRM systems, databases, Outlook, reporting tools)
• Strong customer service and community engagement skills
• Ability to build positive relationships across teams and partner organisations
• Confident decision‑making and problem‑solving approach
• Resilient, adaptable, and calm under pressure
• Excellent written and verbal communication skills
• Experience in housing, neighbourhood management, customer services, or similar roles
• Willingness to work occasional early evenings/weekends when required

How to Apply

Please submit your CV quoting reference 000A 7F3D / 1. If you do not hear from us within three working days, unfortunately your application has not been shortlisted. Thank you for your interest in working with us.