Neighbourhood Response Officer

Reed Specialist Recruitment; Wytham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Neighbourhood Response Officer to provide services in Oxfordshire. The role offers a full-time contract with an hourly rate of £18.43. Candidates should have experience in customer service and be able to travel extensively. The position involves conducting customer visits and working collaboratively towards improving services. Applicants should submit their CVs detailing their relevant experience.

Qualifications

• Experience in housing management is beneficial.
• Strong ability to work with community members.
• Capable of learning new systems quickly.

Responsibilities

• Work collaboratively to develop and improve services.
• Conduct customer visits including welfare checks.
• Travel extensively across the designated patch.

Skills

Experience as a neighbourhood response officer

Strong customer service skills

Good community engagement

Confident and resilient mindset

Organisational skills

Ability to travel extensively

Job description

Neighbourhood Response Officer

Hourly rate: £18.43 per hour PAYE
Location: Oxfordshire
Job Type: Full-time (36 hours per week) Temp until end of April 2026

Day-to-day of the role:

• Work collaboratively with both internal and external stakeholders to develop and improve services, finding positive solutions to complex cases.
• Conduct customer visits, including sign-ups, welfare checks, and investigations of antisocial behaviour (ASB) and breaches of tenancy and estate management.
• Travel extensively across the designated patch and occasionally to other areas, ensuring effective tenancy and estate management.

Required Skills & Qualifications:

• Experience as a neighbourhood response officer, housing management is beneficial.
• Proven experience in customer service and a strong ability to work with community members.
• Confident and resilient individual with a positive mindset.
• Capable of learning new systems and processes quickly, adhering to policies and procedures from day one.
• Excellent organisational and prioritisation skills, with the ability to work to plans and targets.
• Must have a vehicle for extensive travel.

To apply for the Neighbourhood Response Officer position, please submit your CV detailing your relevant experience.