Neighbourhood Response Officer

Triumph Consultants Ltd; Milton Keynes; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A community-focused consultancy is seeking a Neighbourhood Response Officer in Milton Keynes to deliver excellent tenancy and estate management services. This role requires confident individuals with strong customer service skills and the ability to work independently while managing extensive travel. Offering a hybrid work model, this position is integral to ensuring vibrant and safe neighbourhoods.

Benefits

Hybrid working arrangement

Varied community role

Opportunity to support communities

Qualifications

• Confident and resilient individual with strong customer service experience.
• Ability to manage a mobile workload and travel extensively.
• Knowledge of housing management is beneficial.

Responsibilities

• Carry out customer visits including tenancy sign-ups and welfare checks.
• Deliver high-quality tenancy and estate management.
• Work collaboratively with teams to improve services.

Skills

Customer service experience

Relationship-building skills

Ability to work independently

Experience working to performance targets

Job description

Neighbourhood Response Officer

Reference: 000A 947C / 1
Salary: £18.43 per hour PAYE
Role length: 5-month initial assignment
Job type: Full-time, Temporary
Location: 1 x Oxfordshire / 1 x Milton Keynes (please specify candidate location when submitting)
Postcode: Not provided

Hours: 36 hours per week – Candidates must be on no more than 1 week’s notice
Contract Type: Temporary (Hybrid)

Neighbourhood Response Officer

The role :

Our client is seeking confident and customer-focused Neighbourhood Response Officers to join their East Midlands team, with one role based in Oxfordshire and one in Milton Keynes.

This is a frontline position specialising in tenancy and estate management, requiring daily visits to neighbourhoods and customers' homes. The patch covers approximately 80 miles, and additional areas may need to be covered as required. Extensive travel is essential, and candidates must have access to a suitable vehicle.

You will help deliver the organisation’s core vision of providing safe, secure, and attractive neighbourhoods with vibrant, diverse, and stable communities.

Key Responsibilities:

• Carry out customer visits including tenancy sign-ups, welfare checks, and ASB/breach investigations.
• Deliver high-quality tenancy and estate management across a wide geographical area.
• Work collaboratively with internal teams and external partners to improve services and resolve complex cases.
• Exercise sound judgement and follow organisational policies and procedures at all times.
• Manage a varied caseload, prioritising effectively while working independently and as part of a team.

What the client is looking for:

• Confident, resilient individuals with strong customer service experience.
• Ability to work effectively with customers in the community.
• Strong relationship-building skills with internal and external stakeholders.
• Ability to work independently and manage a mobile workload.
• Experience of working to plans and performance targets.
• Ability to learn new systems and processes quickly and hit the ground running.
• Knowledge of housing management is beneficial.
• A vehicle for extensive travel is essential.
• Must be eligible to work in the UK (no sponsorship available).

What the client offers:

• Hybrid working arrangement.
• A varied, front-facing community role.
• Opportunity to support vibrant and safe neighbourhoods.
• Exposure to a wide range of housing management and customer-focused services.

How to Apply

Please submit your CV for immediate consideration.
When applying, please specify whether the candidate is for the Oxfordshire role or the Milton Keynes role.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.