Neighbourhood Response Officer

Daniel Owen Ltd; Maidstone; On-site; GBP 80,000 - 100,000; Part time

Job summary

A recruitment agency is seeking a Neighbourhood Response Officer for a temporary role in Maidstone, England. This office-based position requires social housing experience. Responsibilities include responding to resident enquiries, addressing neighbourhood issues, and providing advice on housing services. The role is Monday to Friday with a pay rate of £24.54 Umbrella.

Responsibilities

• Respond to tenant and resident enquiries, complaints, and concerns regarding neighbourhood issues.
• Carry out inspections and visits to address anti-social behaviour, environmental issues, and housing-related concerns.
• Liaise with residents, contractors, and internal teams to resolve issues efficiently.
• Monitor and enforce compliance with tenancy agreements and local housing policies.
• Investigate and report on complaints, incidents, or service failures.
• Provide advice and support to residents on housing services, repairs, and community initiatives.
• Record and maintain accurate case files, reports, and documentation.

Job description

Overview

Neighbourhood Response Officer – Kent, Maidstone (Temporary, Office based - Mon to Fri, £24.54 Umbrella)

Social Housing Experience Needed

Responsibilities

• Respond to tenant and resident enquiries, complaints, and concerns regarding neighbourhood issues.
• Carry out inspections and visits to address anti-social behaviour, environmental issues, and housing-related concerns.
• Liaise with residents, contractors, and internal teams to resolve issues efficiently.
• Monitor and enforce compliance with tenancy agreements and local housing policies.
• Investigate and report on complaints, incidents, or service failures.
• Provide advice and support to residents on housing services, repairs, and community initiatives.
• Record and maintain accurate case files, reports, and documentation.