Neighbourhood Officer (Temporary)

Ongo Recruitment; Scunthorpe; On-site; GBP 33,000; Full time

Job summary

A housing management organization in Scunthorpe is seeking a Neighbourhood Officer to manage and allocate housing properties while ensuring high-quality service delivery. The role focuses on supporting residents, resolving tenancy issues, and promoting community engagement. Candidates need a solid understanding of housing legislation and excellent communication skills. This position offers a salary of £33,330 pro rata, requires a driving licence, and may involve some remote working.

Qualifications

• Experience in housing management and social housing challenges.
• Ability to prioritize workload and meet deadlines.
• A full UK driving licence and access to a personal vehicle are essential.

Responsibilities

• Deliver tenancy management services and support residents.
• Manage anti-social behaviour cases and engage with the community.
• Collaborate with internal departments to resolve challenges.

Skills

Strong understanding of housing legislation

Sound judgment and decision-making skills

Strong written and verbal communication skills

Customer-focused approach

Job description

Overview

Job Title: Neighbourhood Officer (Temporary to end June 2026)

Team: Neighbourhood

Service: Neighbourhoods

Responsible to: Neighbourhood Manager

Salary £33,330 pro rata

Job Summary

The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement.

Responsibilities

• Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to.
• Monitor and control the progress of empty properties to meet targets and minimise revenue loss.
• Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and complete tenancy sign-ups, ensuring agreements are fully explained and understood.
• Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions.
• Address tenancy breaches, including investigating abandoned properties.
• Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities.
• Highlight and address emerging estate and community issues affecting sustainability.
• Manage anti-social behaviour cases with a proactive approach, focusing on early intervention.
• Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery.
• Actively promote customer involvement and encourage participation in decision-making.
• Partnerships & Compliance: Collaborate with internal departments and external agencies to resolve tenancy and community challenges.
• Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures.
• Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods.
• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo's Safeguarding policies and procedures.

Skills, Competence, Experience Required

• Strong understanding of housing legislation and social housing challenges.
• Awareness of housing management governance and best practices.
• Sound judgment and decision-making skills.
• Ability to prioritise workload, meet deadlines, and handle pressure effectively.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently and as part of a team.
• Competence in using housing management systems and maintaining accurate records.
• Customer-focused approach to service delivery.
• The role requires resilience, empathy and conflict resolution skills.
• A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region.

Working environment

• This role requires a personal safety device.
• Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment.
• Visiting tenants in a range of properties, including high rise flats.
• Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions.
• May include occasional evening or weekend work to attend meetings.
• Must follow health and safety protocols when visiting properties including wearing PPE in certain environments.

Closing date for applications: Sunday 14 December

Interviews to be held: Monday 22 December

Equality, Diversity & Inclusion

We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist.