Neighbourhood Officer

BDS (Northern) Limited; Coventry; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading non-profit housing association in the UK seeks a Neighbourhood Officer to deliver high-quality housing management services. The role involves working closely with residents, managing tenancies, and ensuring satisfaction with services. The ideal candidate has qualifications in Neighbourhood Management and strong communication skills. A hybrid work model is available, requiring three days in the community and two from home.

Qualifications

• Experience or qualifications in housing management.
• Ability to apply knowledge effectively for service delivery.
• Strong verbal and written communication skills.

Responsibilities

• Provide high-quality housing management services.
• Maximize customer satisfaction with tenancy services.
• Handle safeguarding matters and collaborate with agencies.
• Resolve ASB cases through investigation and prevention.
• Assist and refer vulnerable residents to relevant services.
• Manage tenancy issues and monitor tenancies.
• Support fire safety and health & safety actions.

Skills

Customer service orientation

Strong communication skills

Organizational skills

Problem-solving skills

Education

Formal qualifications in Neighbourhood Management

Job description

BDS are working with a leading non‑profit affordable housing association who provide affordable housing across Coventry and Leamington Spa.

About the role

We are looking for a customer focused Neighbourhood Officer to join the team on an initial temporary ongoing contract.

Hours: 36.5 per week. Salary circa: Up to £20ph PAYE- £27ph UMB. Work pattern: Hybrid flexible – 3 days out in the community and 2 days from home. Car driver is essential and holding an enhanced DBS from the last 12 months.

Duties

• Provide a high quality resident focused housing management service that demonstrates our organisational values, ensures high levels of customer service and service delivery which makes a real difference to residents’ lives, including ensuring properties are well presented and maintained.
• Maximise customer satisfaction with tenancy and neighbourhood management services, and with their neighbourhood as a place to live.
• Take a responsive approach to safeguarding matters and work with other statutory and voluntary agencies, attending internal and external meetings where required, to ensure all cases are risk‑managed and safety planned appropriately.
• Work to resolve "standard" ASB cases by way of investigation, enforcement and/or prevention.
• Through close and regular contact with residents, identify and assist vulnerable residents, referring them onto internal Intensive Housing Management Support Services or other relevant agencies and monitor these support services to enable the residents to best sustain their tenancy.
• Monitor tenancies and manage tenancy issues (such as occupancy checks, new tenant visits, successions and assignments, permission requests, tenancy fraud, hoarding and evictions), taking decisive action to remedy breaches in tenancy conditions.
• Support the work of the H&S team by completing the required fire safety and H&S actions to improve fire safety & the overall H&S within the properties.

For this role you will need

• Formal qualifications, or equivalent experience, within the area of Neighbourhood Management.
• The ability to effectively apply your knowledge in practice to support service delivery.
• Strong verbal and written communication skills with the confidence to communicate with residents and across all levels of the business.
• Effective organisational, time management, administrative and prioritisation skills.
• Good IT skills.
• The ability to work as part of a multi‑disciplined team.
• Practical problem solving skills.

Please apply now for immediate consideration.