Neighbourhood Manager

BDS (Northern) Limited; Royal Leamington Spa; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading non-profit housing association in the Leamington Spa area is seeking a Neighbourhood Manager to provide top-notch housing management services. The role involves hybrid working with 3 days in the community and 2 from home. Ideal candidates should have formal qualifications in Neighbourhood Management and excellent communication skills. Apply now to make a difference in residents' lives.

Qualifications

• Experience in Neighbourhood Management or similar field.
• Ability to effectively support service delivery.
• Strong verbal and written communication skills.

Responsibilities

• Provide high quality housing management service.
• Maximise customer satisfaction in tenancy management.
• Work responsively to safeguarding matters.

Skills

Customer service

Communication skills

Organisational skills

Problem-solving skills

IT skills

Multi-disciplinary teamwork

Education

Formal qualifications in Neighbourhood Management

Job description

Overview

BDS are working with a leading a non-profit affordable housing association who provide affordable housing across the Leamington Spa area incuding travel to Coventry and Nuneaton.

About the role

We are looking for a customer focussed Neighbourhood Manager to join the team on an initial temporary ongoing contract.

Hours: 36.5 per week

Salary: Up to £19.36ph PAYE- £26.62ph UMB

Work pattern: Hybrid flexible - 3 days out in the community and 2 days from home

Car driver is essential and holding an enhanced DBS from the last 12 months

Duties

• Provide a high quality resident focused housing management service that demonstrates our organisational values, ensures high levels of customer service and service delivery which makes a real difference to residents lives, including ensuring properties are well presented and maintained.
• Maximise customer satisfaction with tenancy and neighbourhood management services, and with their neighbourhood as a place to live.
• Take a responsive approach to safeguarding matters and work with other statutory and voluntary agencies, attending internal and external meetings where required, to ensure all cases are risk-managed and safety planned appropriately.
• Work to resolve 'standard' ASB cases by way of investigation, enforcement and/or prevention.
• Through close and regular contact with residents, you will identify and assist vulnerable residents, referring them on to internal Intensive Housing Management Support Services or other relevant agencies and monitor these support services to enable the residents to best sustain their tenancy.
• Monitor tenancies and manage tenancy issues (such as occupancy checks, new tenant visits, successions and assignments, permission requests, tenancy fraud, hoarding and evictions), taking decisive action to remedy breaches in tenancy conditions
• Support the work of the H&S Team by completing the required fire safety and H&S actions to improve fire safety & the overall H&S within the properties.
• Work with residents and customers, voluntary and partner agencies, suppliers and contractors and colleagues across the organisation to achieve organisational goals and successful outcomes.

About You

We\'re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to customers.

For this role you will need

• Formal qualifications, or equivalent experience, within the area of Neighbourhood Management.
• The ability to effectively apply your knowledge in practice to support service delivery.
• Strong verbal and written communication skills with the confidence to communicate with residents and across all levels of the business.
• Effective organisational, time management, administrative and prioritisation skills.
• Good IT skills.
• The ability to work as part of a multi-disciplined team.
• Practical problem solving skills.
• A commitment to the promotion of equality and diversity in service delivery.

Please email your CV for immediate consideration