Neighbourhood Manager

A2Dominion Housing Group Ltd; Oxford; Hybrid; GBP 18,000; Full time

Job summary

A UK housing association is seeking a Neighbourhood Manager who will enhance the safety and satisfaction of residents in Oxford. This hybrid role involves conducting inspections, managing tenancy issues, and engaging with the community. Applicants should have a driving license and a car, along with skills in problem solving and communication. The position offers competitive benefits, including 25 days of holiday and a contributory pension.

Benefits

25 days’ holiday pro‑rate

Annual allowance for health benefits

Flexible benefits and discounts

Qualifications

• Driving license and own car are essential.
• Experience in housing or willingness to learn.
• Comfortable working in a fast-paced environment.

Responsibilities

• Conduct estate and property inspections.
• Support residents with tenancy management.
• Engage with residents, ensuring their concerns are addressed.

Skills

Problem-solving skills

Understanding of housing policies

Communication skills

Attention to detail

Experience with tenancy issues

Tools

Outlook

Word

Excel

Job description

Job title: Neighbourhood Manager
Location: Hybrid / Oxford
Salary: £17,400.00
Working hours: 17.5 hours per week
Contract: Permanent
DBS Level: Standard DBS check required
Driving license and own car: Essential

About A2Dominion

A2Dominion is a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we offer a wide range of homes for social, affordable, and private rent, specialist services, and homes for sale and shared ownership.

Role Overview

As a Neighbourhood Manager at A2Dominion, you will be the face of the company, directly shaping the lives of residents by providing the support, care, and attention that make their communities thrive. Your work will enhance safety, wellbeing, and satisfaction of residents, ensuring compliance with all regulations. You will conduct estate inspections, manage building safety, handle tenancy issues, including noise complaints and safeguarding, and work at the forefront of creating vibrant, thriving communities.

Key responsibilities

• Conduct estate, scheme, and property inspections to maintain high safety and cleanliness standards.
• Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns.
• Work closely with internal departments and external partners to address building maintenance and safety.
• Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
• Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
• Gather feedback from residents to continually improve services and ensure satisfaction.
• Represent the company in external meetings, attend court proceedings, and support residents through various issues.

About you

• Driving licence and own car – essential.
• Experience in housing or willingness to learn about building safety, fire safety, and tenancy issues.
• Understanding the importance of looking out for vulnerable residents and being a trusted resource.
• Experience with tenancy matters such as noise or neighbour concerns, and familiarity with housing policies and regulations or willingness to learn.
• Strong problem‑solving skills and ability to explain things clearly.
• Confident using tools like Outlook, Word, and Excel, with the ability to learn new systems quickly.
• Attention to detail and ability to keep information accurate and up to date.
• Comfortable working in a fast‑paced environment, able to stay organised while juggling multiple tasks.

Benefits

• 25 days’ holiday pro‑rate (plus bank holidays) and up to 8% contributory pension.
• Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family.
• Flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

Diversity & Inclusion

We are a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process; please contact our Resourcing Team at [e-mail].

Contact & Application

Applications are encouraged even if you do not meet every requirement. If your skills and experience align, please get in touch to discuss further. A2Dominion values diversity, embraces flexibility, and is a family‑friendly employer. Join us and make a lasting difference in the lives of our customers. Closing date for this role is 21 November 2025; the role may be closed earlier at the appointment of a successful candidate.