Neighbourhood Manager

MMP Consultancy Limited; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A UK-based consultancy is seeking a Neighbourhood Manager to enhance neighbourhood management and ensure resident satisfaction in Oxfordshire. You will conduct property inspections, manage tenancy issues, and collaborate with various stakeholders. Ideal candidates will have experience in building safety and strong communication skills. Join a team dedicated to creating vibrant communities and maintaining safety in housing environments.

Qualifications

• Experience working in building safety in the housing industry is ideal.
• Enhanced letter-writing skills with adaptability to audience.
• Proven track record in demanding environments.

Responsibilities

• Conduct estate inspections for safety and cleanliness.
• Support residents with tenancy management issues.
• Engage with residents to address concerns.

Skills

Experience dealing with tenancy matters

Problem-solving skills

Clear communication skills

Attention to detail

Ability to work in a fast-paced environment

Tools

Microsoft Word

Microsoft Excel

CRM systems

Job description

Recruitment Consultant - Social Housing & Operational Support

MMP Consultancy is looking to recruit a Neighbourhood Manager to join a Social Housing Contractor based in Oxfordshire.

As a Neighbourhood Manager you'll play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed tenured buildings. Your work will directly enhance the safety, wellbeing and satisfaction of our residents, while ensuring compliance with all regulations. From conducting estate inspections and managing building safety, to handling tendency issues like Noise Complaints and safeguarding, you'll be at the forefront of creating vibrant, thriving communities.

Responsibilities

• Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.
• Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns.
• Work closely with internal departments and external partners to address building maintenance and safety.
• Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
• Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
• Gather feedback from residents to continually improve services and ensure satisfaction.
• Represent the company in external meetings, attend court proceedings, and support residents through various issues.

Skills

• Experience dealing with tenancy matters, like noise or neighbour concerns, and familiarity with housing policies and regulations or the ability to learn quickly.
• Problem‑solving and clear communication skills.
• Confidence using Outlook, Word, and Excel, with quick adaptation to new systems.
• Strong attention to detail in keeping information accurate and up to date.
• Ability to work in a fast‑paced environment, prioritising and organising multiple tasks.
• Support delivery teams in responding to written and phone enquiries and update CRM as necessary.
• Processing works orders, completions, payments or inspection requests per policies and procedures; responding to general queries related to proposed and confirmed works.
• Assist in providing information for the database for Stock Condition, Asbestos, Fire Risk Assessment and other areas as required.
• Sound judgement and prioritisation skills.
• Deliver projects on time, within budget and to required standard.
• Regular monitoring of CRM task management and reporting on contract‑management meeting actions.
• Take on specific projects as required.
• Carry out other support tasks such as word processing, processing correspondence, specifications and providing general support to the Property Team.
• Manage a budget of £150k per contract and related works.
• Experience dealing effectively with customer complaints and demonstrating excellent customer service.
• Work effectively as a team member and prioritise workload of self and others.
• Undertake resident satisfaction surveys and analyse results.
• Prepare or update process maps and short briefings when required.

Additional Skills & Requirements

• Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal.
• High level IT skills and literacy including proficiency in Microsoft Word & Excel.
• Enhanced letter‑writing skills with the ability to adapt information for the audience.
• A proven track record of delivery in a demanding and fast‑paced environment.
• Enthusiasm for customer‑service environments and empathy towards residents.
• Excellent attention to detail and ability to work well under pressure and to tight deadlines.
• Demonstrable experience working collaboratively with senior management and readily accepting responsibility.
• Shows initiative in proposing service improvements.
• Has experience in sheltered housing or similar environments.
• Understands safeguarding and assistive technologies like telecare.
• Has a flexible attitude to being called upon to work in an emergency or unusual circumstances.
• Holds a valid driving licence and has access to transport with business insurance.