Neighbourhood Housing Officer

Service Care Solutions; Swanley; Hybrid; GBP 15,000; Part time

Job summary

A leading housing association in Swanley is looking for a Neighbourhood Housing Officer to manage tenancies for older residents. You will provide tailored support to ensure residents can live independently and help maintain sustainable communities. Ideal candidates will have experience in housing management and strong interpersonal skills. This part-time position offers a hybrid working model and various benefits.

Benefits

Generous pension and life cover

Health cash plan

Flexible leave package

Paid volunteering days

Annual wellbeing grant

Qualifications

• Experience in housing support or neighbourhood management.
• Knowledge of current housing legislation and best practices.
• Customer-focused approach to communication.

Responsibilities

• Manage tenancies in older persons accommodation and support residents.
• Conduct estate inspections and ensure compliance with landlord obligations.
• Liaise with external agencies for residents with complex needs.

Skills

Previous experience in tenancy management

Strong knowledge of housing legislation

Excellent communication skills

Ability to manage a varied caseload

Compassionate and proactive

Job description

Job Description

Neighbourhood Housing Officer

Swanley, Kent

Permanent

Part time – 15 hours

£38,037 FTE Summary

An exciting opportunity has arisen for an Older Persons Neighbourhood Housing Officer to join a leading Housing Association in West Kent, supporting residents in and around the Swanley area to sustain their tenancies and live independently in safe, well‑managed homes.

THE ROLE

As an Older Persons Neighbourhood Housing Officer, you will manage tenancies across approximately 290 properties, ensuring residents receive excellent housing management support that enables them to live independently for as long as possible.

Key Responsibilities

• Manage tenancies within older persons accommodation, providing tailored housing management and support.
• Work closely with residents to help them understand and fulfil their tenancy responsibilities.
• Build and maintain safe, sustainable communities by addressing ASB, safeguarding, and tenancy breaches.
• Support residents to access adaptations, transfers, or other housing options as needed.
• Conduct estate inspections, fire safety checks, and ensure compliance with statutory landlord obligations.
• Liaise with external agencies to support residents with complex needs and vulnerabilities.
• Promote tenancy sustainment, wellbeing, and community engagement through proactive communication and events.

THE CANDIDATE

The successful candidate will have previous experience in a similar housing management role, ideally supporting older or vulnerable residents. You will be proactive, compassionate, and confident in handling complex tenancy issues with professionalism.

Essential Requirements

• Previous experience in tenancy management, housing support, or neighbourhood management.
• Strong knowledge of current housing legislation and best practice.
• Excellent communication and interpersonal skills with a customer‑focused approach.
• Ability to manage a varied caseload and work independently across office, home, and community settings.
• A full UK driving licence, access to a vehicle with business insurance, and an enhanced DBS check.

THE CONTRACT

• Working Hours: 15 hours per week, Monday–Friday
• Length of Contract: Permanent
• Rate: £14,906.00 part time, FTE £38,037
• Location: Hybrid working – office base in Swanley

Benefits include

• Generous pension and life cover
• Health cash plan
• Flexible leave package including Christmas closure
• Paid volunteering days
• Annual wellbeing grant

HOW TO APPLY

If interested in this role, please apply directly or email or call 01772 208 966 and ask for Beth to discuss further.

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