Neighbourhood Housing Officer

4 RECRUITMENT SERVICES; Oxford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing association is seeking a Neighbourhood Housing Officer for their East Midlands Team in Oxfordshire. This role focuses on tenancy and estate management with daily travel across an 80-mile patch. Responsibilities include ensuring neighbourhoods are safe and well maintained, completing customer visits, and working with local community groups to develop facilities and events. The ideal candidate will have experience in tenancy management and excellent communication skills.

Qualifications

• Experience in tenancy and estate management, with strong problem-solving skills.
• Ability to work collaboratively with external agencies and local community groups.
• Excellent communication skills for customer interactions.

Responsibilities

• Assist in completing customer visits and sign-up appointments.
• Ensure neighbourhood estates are clean, safe, and well-maintained.
• Investigate breaches of tenancy and address issues of anti-social behaviour.

Job description

4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association at their East Midlands Team based in Oxfordshire.

This is a front‑facing role specialising in tenancy and estate management out in neighbourhoods and peoples homes daily. The patch is 80 miles wide and other areas at times will need to be covered, so extensive travel will be required and a vehicle is needed to make this possible.

Main Purpose of the Role

• To assist centrally based teams by completing customer visits, viewing and sign‑up appointments, and identifying and investigating tenancy breaches and reports of anti‑social behaviour
• To ensure neighbourhood estates are clean, safe and well maintained, and improvements are identified, planned and delivered.
• To investigate breaches of tenancy, support more vulnerable customers and ensure that anti‑social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies.

Duties and Responsibilities Include

• Develop and deliver neighbourhood plans and local offers.
• Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow‑up work.
• Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.

Work collabora...