Neighbourhood Housing Manager (Stockwell & Vassall)

Lambeth Council; Greater London; On-site; GBP 56,000 - 59,000; Full time

Benefits offered by this job

Living Wage Employer

Stonewall Diversity Champion

Job summary

Lambeth Council invites applications for a Neighbourhood Housing Manager. The PO5 role starts at £56,154 and increases to £59,394 per annum, including the Living Wage. You will lead a high-performing housing management team across a defined borough area, driving resident-focused services, safeguarding and continuous improvement.

Successful candidates will oversee complex housing issues, establish strong partnerships, manage resources and deliver high-quality outcomes for residents in Lambeth.

Qualifications

• CIH Level 5 housing qualification (or equivalent) and commitment to ongoing professional development.

Responsibilities

• Oversee tenancy, estate and neighbourhood management across a defined area.
• Lead, coach and develop Senior Neighbourhood Housing Officers and teams.
• Ensure services are resident-focused, compliant and deliver high standards and continuous improvement.
• Build and maintain partnerships with internal services, elected members, community organisations and external agencies.
• Manage budgets and resources using performance data and insight to monitor outcomes.

Skills

Team leadership

Budget management

Stakeholder engagement

Performance metrics

Education

CIH Level 5 housing qualification

Job description

Neighbourhood Housing Manager

PO5 starting salary £56,154 raising in annual increments to £59,394 per annum including LW.

About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

Job Description Neighbourhood Housing Manager PO5 starting salary £56,154 raising in annual increments to £59,394 per annum including LW. About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council; we have bold ambitions for the future of Lambeth’s communities and residents through delivery of our priorities. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: The Neighbourhood Housing Management Team is at the heart of delivering excellent services to residents. The team provides a visible, responsive and resident-focused housing management service to tenants, leaseholders and other stakeholders, resolving complex housing issues, managing estates, addressing anti-social behaviour, and ensuring residents receive high-quality services that meet regulatory expectations. Working closely with colleagues across the Council and external partners, the team plays a key role in creating safe, sustainable neighbourhoods and improving outcomes for residents. About the Role: As a Neighbourhood Housing Manager, you will lead a high-performing team responsible for delivering a comprehensive housing management service across a defined geographical area. You will provide strategic and operational leadership, ensuring services are resident-focused, compliant, efficient and deliver consistently high standards. You will oversee the effective management of tenancy, estate and neighbourhood issues, service requests, complaints, safeguarding concerns and complex casework, ensuring residents receive timely and effective resolutions. You will drive a culture of accountability, customer focus and continuous improvement across your service area. The role requires you to effectively manage people, budgets and resources, using performance data and insight to monitor outcomes, identify opportunities for improvement and ensure service standards are achieved. You will provide coaching, support and leadership to Senior Neighbourhood Housing Officers and their teams, enabling them to deliver excellent services and achieve performance targets. You will build and maintain strong partnerships with internal services, elected members, community organisations and external agencies to improve neighbourhood outcomes and deliver wider corporate priorities. You will also lead and contribute to transformation and service improvement initiatives, helping to shape the future of neighbourhood housing services. This is an excellent opportunity for an experienced housing professional who is passionate about delivering outstanding resident services and developing high-performing teams. Successful candidates will be asked to apply for an enhanced from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs Essential Qualification Hold a recognised housing qualification at CIH Level 5 (or equivalent housing or management qualification) and demonstrate a commitment to ongoing professional development. Contact Information: For an informal discussion about the role, please contact Anna Tran at [e-mail]

You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.