Neighbourhood & Customer Success Officer

Paradigm Housing; Knotty Green; Hybrid; GBP 38,000; Full time

Job summary

A leading housing organization in the UK seeks a dedicated Customer & Neighbourhood Officer to ensure high service performance and enhance customer satisfaction. This hybrid role involves managing diverse cases within the Buckinghamshire area while collaborating to improve neighbourhoods. Candidates should possess knowledge of social housing issues, have advanced communication skills, and a commitment to personal development. Benefits include competitive salary and flexible working options.

Benefits

25 days holiday plus Christmas closure

Generous pension scheme

Health cash plan

Flexible working options

Funded training and qualifications

Qualifications

• Experience in managing casework and diverse workloads.
• Knowledge of social housing legislation and issues.
• Full driving license and access to a vehicle.

Responsibilities

• Ensure high levels of service performance and customer satisfaction.
• Identify specialist support needed to help sustain tenancies.
• Collaborate with teams and partners to improve neighbourhoods.

Skills

Strong customer focus

Understanding of social housing issues

Advanced communication skills

Ability to manage diverse workload

Commitment to professional development

Job description

A leading housing organization in the UK seeks a dedicated Customer & Neighbourhood Officer to ensure high service performance and enhance customer satisfaction. This hybrid role involves managing diverse cases within the Buckinghamshire area while collaborating to improve neighbourhoods. Candidates should possess knowledge of social housing issues, have advanced communication skills, and a commitment to personal development. Benefits include competitive salary and flexible working options.